Customer Care Lisboa

Overview

Headcount Growth: July 2019: 10; July 2020: 50; July 2021: 200; July 2023: +500.

What we are looking for and what we offer are described below. The position involves collaboration with Customer Success, Sales, Product, and Tech teams to enhance customer satisfaction and relationships at Agicap Lisbon.

What makes this role beautiful is the diversity of challenges and interlocutors, from prospects to experienced platform users. The position may lead to opportunities for advancement within Agicap and serves as an entry point into the rapidly growing Fin
Tech industry.

We welcome applications from all backgrounds and are committed to building a diverse team that reflects the variety of perspectives in our world.

See you soon, your Agicap Lisbon team!

Your mission

In collaboration with the Customer Success, Sales, Product, and Tech teams, your mission will be to enhance customer satisfaction and relationships.

You will be responsible for:

• Monitoring customer requests through online chat
• Qualifying and prioritizing requests to ensure they are handled efficiently and quickly (30 to 50 requests per day)
• Supporting and training various users
• Ensuring smooth information flow with the rest of the CS team
• Managing daily relationships with users to turn clients into ambassadors and reduce churn
• Contributing to the improvement of processes and organization
• Enriching content to assist users (FAQ)
• Participating in product improvement with Tech and Product teams
• Supporting organic growth by qualifying upsell opportunities through online chat requests
• Eventually contributing to training of new Customer Care Managers as a coach

Additionally, the role involves responding to a wide range of client needs, from technical issues to usage guidance and advice.

What we are looking for

• You have at least a Bachelor's degree or a BBA ideally in management, finance, audit, or accounting.
• You enjoy helping clients and ideally have some experience in B2B customer relations.
• You thrive on solving problems in challenging situations and finding solutions when needed.
• You can manage multiple tasks and changing priorities within tight deadlines.
• You have an excellent level of French and are able to lead full business conversations
• You are curious and quick to learn.
• You have excellent oral and written communication skills and are eager to communicate with clients.
• You enjoy debating, persuading, and selling.
• You have a team spirit and a desire to share your knowledge.
• You are ambitious and drawn to the startup mentality.

What we offer

• A competitive salary package
• A key moment to join a
  - growing startup and contribute to the creation of our new international hub (opened in April 2023)
• A beautiful office in the heart of Lisbon, in one of Europe’s top rising tech hubs
• Great opportunities to advance your career within a
  - growing international company
• Daily challenges working with SME executives and CEOs
• An highly entrepreneurial environment that is empowering, educational, and offers a lot of autonomy
• A vibrant and passionate work atmosphere with a true team spirit to help Agicap grow internationally
• A fun, energetic team with regular afterworks,
  - building events and global seminars
• Daily lunch allowance, health insurance, transportation reimbursement and
  -
  -
  - art work equipment

How do you become part of the team?

Our interview process takes an average of 2 weeks and generally consists of

• First meeting with the Talent Acquisition team
• A role play or case study with the respective department
• Final round with management (and sometimes C-level
  - maker)

A transparent and fast process is a top priority for us - we therefore endeavour to respond to all applications within 48 hours.

At Agicap, we believe that true innovation thrives in an environment where everyone feels valued and included. We’re committed to building a diverse team that reflects the variety of perspectives in our world. If you’re excited about this role but don’t meet every requirement, don’t let that stop you from applying—we want to hear from you! We welcome applications from all backgrounds. Join us in creating a workplace of inclusiveness.

See you soon, your Agicap Lisbon team!