Customer Care Representative (Defined-Term Contract) Lisboa

Overview

Location: in our offices in Lisbon, on a hybrid working schedule (3 days/week in the office + 2 days/week working from home).

What you will be responsible for

• Handling customer orders, with input into SAP and/or resolution of issues related to electronic orders within the working day, and monitoring the delivery process to the customer.
• Managing Work Orders submitted through Service
  Max to be integrated in SAP.
• Management of backorders.
• Issuing and checking invoices in electronic format with possible resolution of anomalies.
• Customer support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
• Complaints management: registering all Service Complaints in Sales Cloud and ensuring all actions are correctly processed.

What we are looking for

• Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/Med
  Tech environment will be a plus.
• Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
• Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.
• Excellent knowledge of Excel required (pivot tables, VLOOKUP).
• Aptitude for using advanced IT tools.
• Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
• Aptitude for teamwork.
• Ability to withstand stress.
• Aptitude for customer satisfaction and continuous improvement of service and processes.

What we can offer

• Defined-term temporary contract.
• Hybrid working schedule.
• Working within an international, proactive and innovative environment.
• Upskilling in a challenging but healthy competition atmosphere.
• Mentoring and a company investing in the professional and personal development of its people.
• Company with a purposeful mission.

Equal Employment Opportunity

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

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