Customer Care Representative (Temporary Contract)
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Customer Care Representative (Temporary Contract), Lisbon
Client:
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference:
7731532b6c41
Job Views:
4
Posted:
20. 04. 2025
Expiry Date:
04. 06. 2025
Job Description:
Location: in our offices in Lisbon, on a hybrid working schedule.
In this role, you will be responsible for:
- Handling customer orders, with possible input into SAP and/or resolution of issues related to electronic orders, within the working day and monitoring the delivery process to the customer.
- Managing of Work Orders that are submitted through Service Max in order to have them integrated in SAP.
- Management of backorders.
- Issuing and checking invoices in electronic format with possible resolution of anomalies.
- Customer Support and assistance to the sales force to ensure full satisfaction of external and internal customer requests.
- Complaints management registering all Service Complaints in Sales Cloud and making sure that all actions are correctly processed.
What we are looking for in you:
- Previous experience in Customer Service roles in commercial companies, preferably multinational; any previous experience in the healthcare/Med
Tech environment will be a plus. - Good level of English (ideally B2 or above), both written and spoken, and good reading comprehension skills.
- Fluent knowledge and use of SAP required; use of EDI (electronic data interchange) preferred.
- Excellent knowledge of Excel required (pivot tables, 'Vlookup' function).
- Aptitude for using advanced IT tools.
- Excellent ability to relate to customers and colleagues and to handle complaints and urgent requests.
- Aptitude for teamwork.
- Ability to withstand stress.
- Aptitude for customer satisfaction and continuous improvement of service and processes.
What can we offer you:
- Temporary contract (12 months).
- Working within an international, proactive and innovative environment.
- Upskilling in a challenging but healthy competition atmosphere.
- Mentoring and a company investing in the professional and personal development of its people.
- Company with a purposeful mission.
We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: TN Portugal Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 23. 5. 2025
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