Customer Care - Service Delivery Assistant (Temporary Position) Lisboa

Customer Care - Service Delivery Assistant (Temporary Position)
Lisboa
Lisboa, Lisboa, Portugal

Are you passionate about delivering exceptional customer experience in the shipping and logistics industry?

As a Customer Delivery Assistant , you will play a vital role in coordinating delivery tasks, optimizing service performance, and promoting the best customer experience.

Join our Customer Care team and contribute to a global leader in the shipping industry.

Mission :

Coordinate customer delivery tasks with the shared service center team, agency, and customer. Optimize service delivery performance and promote a superior customer experience.

Functions :

• Customs Declaration Management : Handle local customs declarations efficiently.
• Cargo Release : Perform cargo release tasks, including
  - carriage and empty return coordination.
• Pre-Invoicing Controls & Invoicing : Ensure accurate
  - invoicing checks and manage invoicing processes.
• Notice of Arrival (NOA) : Prepare and send notices of arrival to customers.
• Idle Situations & Escalations : Monitor and follow up on idle situations, escalating issues when necessary.
• Product & Service Promotion : Participate in promoting relevant products or services to customers.
• System Modifications : Manage and coordinate system changes with the involved teams.
• Customer Service Support : Provide guidelines and support to the customer service team on processes, disputes, and customer profiles.

Skills Required :

• Customer Focus : Strong commitment to delivering excellent customer service.
• Teamwork : Ability to collaborate effectively with internal and external stakeholders.
• Troubleshooting : Problem-solving skills to address and resolve issues efficiently.
• Language Skills : Proficiency in English and Portuguese.
• Technical Proficiency : Familiarity with software and IT applications relevant to customer care and logistics.

What We Offer :

• Dynamic Work Environment : Join a team dedicated to delivering outstanding customer experiences.
• Skill Development : Gain
  - on experience in customer delivery tasks and logistics operations.
• Global Exposure : Work with international teams and customers in a leading shipping company.

Who We’re Looking For :

• Customer-Oriented Professionals : Individuals passionate about providing exceptional customer experiences with a
  - year experience.
• Problem-Solvers : Those with a knack for resolving issues and optimizing processes.
• Team Players : Collaborative individuals who thrive in a
  - oriented environment.

Take the next step in your career and join us as a Customer Delivery Assistant.

Apply now and be part of a team that values excellence in customer care and logistics!