Customer Care Specialist (Italian Speaker)

Customer Care Specialist (Italian Speaker)
Lisboa
Lisboa, Lisboa, Portugal

We are looking for a Customer Care Specialist in Funchal, you will ensure that you fulfill client expectations related to high targets regarding quality, efficiency and customer journey.

Responsabilities:

Previous experience in Customer Service

Respond to inbound customer requests, documenting relevant information

Assure excellent customer satisfaction by assisting users with general inquiries, and support issues via multiple channels

Respond appropriately to customers

Collaborate with other technicians to resolve or close help tickets

You will work in a multicultural team environment

Skills:

Fluent in Italian (written and oral) and fluent in English (B2)

Possess excellent writing and verbal communication skills

Demonstrate patience when communicating and solving issues

Are proactive,
- motivated, and a great team player

Offer:

Full-time job with permanent contract

Competitive salary and performance bonus

Location in Funchal, Madeira (hybrid model of work 2 days at the office)

Full paid training on the company

Career development