Customer Care Specialist (Italian Speaker)

Customer Care Specialist (Italian Speaker)
Porto
Porto, Porto District, Portugal

We are looking for a Customer Care Specialist in Funchal, you will ensure that you fulfill client expectations related to high targets regarding quality, efficiency and customer journey.

Responsabilities:

• Previous experience in Customer Service
• Respond to inbound customer requests, documenting relevant information
• Assure excellent customer satisfaction by assisting users with general inquiries, and support issues via multiple channels
• Respond appropriately to customers
• Collaborate with other technicians to resolve or close help tickets
• You will work in a multicultural team environment

Skills:

• Fluent in Italian (written and oral) and fluent in English (B2)
• Possess excellent writing and verbal communication skills
• Demonstrate patience when communicating and solving issues
• Are proactive,
  - motivated, and a great team player

Offer:

• Full-time job with permanent contract
• Competitive salary and performance bonus
• Location in Funchal, Madeira (hybrid model of work 2 days at the office)
• Full paid training on the company
• Career development