Customer Care Specialist Lisboa

Customer Care Specialist
Lisboa
Lisboa, Lisboa, Portugal

Join to apply for the Customer Care Specialist role at Met
Life Portugal.

The Team You Will Join

The Customer Service department at Met
Life Portugal is dedicated to addressing customer inquiries, resolving complaints, processing orders, and providing information to our clients. They also diagnose root causes to create and recommend corrective action plans, ensuring the highest standard of service.

The Opportunity

The Customer Care Specialist responds to customer inquiries, takes ownership of issues, handles complaints, and develops strategies to improve the customer experience and foster loyalty. This role involves delivering exceptional service, being the first point of contact, and supporting business growth by understanding customer needs and discussing alternative solutions.

Success in this role requires:

• Relationship Building – Conflict resolution, active networking, influencing others.
• Active Listening – Fully understanding, responding, and making customers feel valued.
• Problem Solving – Analyzing situations, identifying root causes, and finding effective solutions.
• Customer Centricity – Incorporating customer focus into daily activities and developing personalized experiences.

Key Responsibilities

• Serve as the primary contact for policyholders, beneficiaries, and agents.
• Answer inquiries about policies, claims, premiums, and coverage.
• Assist with policy applications, updates, and documentation.
• Handle complaints and escalate complex issues.
• Guide on claim processes and follow up.
• Record interactions accurately.
• Educate customers on policies and benefits.
• Process renewals, cancellations, and adjustments.
• Collaborate with internal teams to resolve concerns.
• Ensure compliance with policies and regulations.

Qualifications

• Native Portuguese speaker with
  - level English.
• Experience in customer service, in any sector.
• Excellent communication skills.
• Ability to multitask and handle
  - volume interactions.
• Strong
  - solving and attention to detail.
• Proficiency in CRM software and Microsoft Office.
• Ability to work independently and in a team.

Preferred Skills

• Experience in insurance or financial sectors.
• 3-5 years in customer service.
• Knowledge of life insurance policies (preferred).
• Experience with CRM tools and customer data analysis.
• Understanding of AI-powered customer service tools.
• Legal and compliance awareness.

About Met
Life

Recognized as one of Fortune's "World's Most Admired Companies" and among the "25 Best Workplaces for 2024, " Met
Life is a leading global financial services company operating in over 40 markets, offering insurance, annuities, benefits, and asset management.

Our purpose is to help colleagues, customers, communities, and the world create a more confident future, guided by empathy and innovation. Join us! #All
Together
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