Customer Care with a Healthcare Company (French Language) Braga

Customer Care with a Healthcare Company (French Language)
Braga
Braga, Braga, Portugal

Customer Care With a Healthcare Company (French Language)

Office Location: Centro Empresarial de Braga Ferreir, Rua Professor Henrique Barros LT A4 e A5, 4705-319 Braga, Portugal

Salary: EUR 880 per month gross with bonuses

Join Our Mission to Improve Lives Through Technology!

We are passionate about delivering exceptional customer experiences. Partnering with leading brands like a
- tier E-Health Platform, we support customers with care, empathy, and precision. As we expand our healthcare support operations, we are looking for French-speaking Customer Care Specialists to join us in Braga.

About The Role

As a Customer Care Specialist, you will be the first point of contact for French-speaking users of a leading digital health platform. Your mission: support users with technical questions, guide them through product features, and help them navigate their health journey with compassion and clarity.

Your Key Responsibilities

1. Respond to inbound inquiries via phone, email, and chat from users in French.
2. Assist users with account management, appointment scheduling, and troubleshooting.
3. Educate users on platform features, best practices, and healthcare resources.
4. Escalate complex issues to the appropriate internal teams.
5. Maintain
   - quality service standards in a regulated, sensitive environment.
6. Act as a brand ambassador: empathetic, knowledgeable, and
   - centric.

What You Need To Succeed

1. Fluent in French (C1/C2) and comfortable communicating in English (B2 or higher).
2. Experience in customer service or a
   - facing role, preferably in healthcare, tech, or support environments.
3. Excellent communication skills, with a calm and professional demeanor.
4. Good tech skills; confident navigating multiple systems and learning new tools.
5. A desire to help others and contribute to digital health innovation.
6. EU citizenship or valid Portuguese work permit.

What We Offer

1. A competitive salary package with
   - based bonuses.
2. Private health insurance after 6 months.
3. Paid training and continuous development opportunities.
4. A dynamic and inclusive team culture with career growth potential.
5. Relocation support (if applicable).
6. An opportunity to make a meaningful impact in people's lives through
   - health technology.

About Us

We help the world's best brands deliver unforgettable experiences. We believe in putting people first—our clients, their customers, and our team. Join us and help shape the future of customer support in healthcare.

Apply now and become part of something bigger.

Because we care.