Customer Care With A Transport Company (French Language) Porto

Customer Care With A Transport Company (French Language)
Porto
Porto, Porto District, Portugal

Customer Care with a Transport Company (French Language)

Salary is EUR 1, 000 per month gross with bonuses

• Meal card for EUR 7. 23 per day
• Transport card for EUR 20 per month
• Health insurance since day 1 but need to pay a monthly amount. It'll become free after 6 months of contract

What you will do in this role

As a Customer Service Representative, you will :

• Assist customers through multiple channels (email or phone) enthusiastically and professionally.
• Attract potential customers by answering questions suggesting, and adding information about all services to meet the customer needs.
• Gather information from new customers and insert it into the platform.
• Process and respond to contact requests promptly.
• Contribute to creating a commitment to our client's brand.

We're a great match if you :

• Have a high level of French (C1 written and oral)
• Have excellent communication and active listening skills
• Have the ability to identify customers' needs and propose fast solutions
• Are proactive,
  - motivated, and a great team player

If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether its this or another role.

What's in it for you

In this role, we offer benefits that help you support your unique lifestyle :

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Central location in Porto, Portugal
• Full paid training on the company and the project you'll be working on
• Career development programs, specialized courses, and language classes