Customer Care With An Airline Company Lisboa

Customer Care With An Airline Company
Lisboa
Lisboa, Lisboa, Portugal

Customer Care with an Airline Company (Portuguese Language)

Office Location is Av. Mediterrâneo 1, 1990-203 Lisboa, Portugal

Salary is EUR 875 per month gross with 14 salaries per year with bonuses of EUR 150 per month growth with 12 bonuses per year

Unlock Your Potential with an Exciting Career Opportunity

Are you ready to take the next step in your professional journey? Join a leading global technology and services company that partners with some of the worlds most recognized brands. Operating in over 70 countries, we empower businesses to thrive through innovative technology and integrated solutions. Our dedication to excellence has earned us prestigious awards for workplace culture, career growth, and employee satisfactionyear after year.

If youre passionate about growth and inspiration, the role of Customer Service Representative in Lisbon, Portugal (On-Site) could be your perfect fit. Youll play a key role in meeting performance goals and delivering outstanding client experiences through operational excellence focused on quality, efficiency, and customer journey enhancement.

Grow Your Career and Develop Your Skills

We provide comprehensive training, advanced technologies, and ongoing support to help you succeed. With a strong emphasis on career progression, many of our leaders have risen through the ranks from within. Take advantage of a variety of free learning and leadership development programs designed to help you build the career youve always dreamed of.

Your Role at a Glance

As a Customer Service Representative, you will:

• Manage bookings by creating, modifying, or canceling reservations
• Support clients through inbound and outbound calls and email
• Assist customers with questions about Flight Club services, VIP Service, and personal reduced mobility (PRM)
• Handle claims related to strikes, delays, cancellations, and more
• Provide timely, accurate information to empower customer decisions
• Exceed customer expectations to create memorable experiences
• Listen carefully to individual customer needs and respond with empathy

What Were Looking For

This opportunity is ideal if you:

• Are fluent in European Portuguese (C2) and English (B2)
• Possess excellent communication skills, empathy, and a
  - oriented mindset
• Have experience with GDS tools such as Amadeus, Galileo, or Sabre (preferred)
• Have prior customer service or travel/tourism experience

If you dont meet every single requirement, dont worry we encourage you to apply! Were committed to finding the best fit for your skills and ambitions.

Why Youll Love This Role

Enjoy benefits that support your lifestyle, including:

• Full-time employment with permanent contracts (negotiable based on experience and client needs)
• Competitive salary plus performance bonuses
• Convenient central location in Lisbon, Portugal
• Fully paid training tailored to your role and project
• Access to career development programs, specialized courses, and language classes

Become the Best Version of Yourself

If this sounds like the exciting next chapter in your career, we want to hear from you. Apply today and join thousands of professionals worldwide who have found a rewarding path with us.

Commitment to Inclusion

We are proud to foster a workplace where diversity and inclusion are celebrated. Equal opportunity is fundamental to our hiring process all decisions are based on qualifications, merit, and business needs, ensuring a fair and welcoming environment for everyone.

Work Eligibility

Please note that only candidates legally authorized to work in Portugal will be considered.