Customer Consultant

Customer Consultant
Viseu
Viseu, Viseu District, Portugal

Are you passionate about gaming and interactive entertainment? Are you a fluent Danish speaker with excellent communication skills?

At Speakit, we are looking for Danish Customer Consultants to join a global leader in sports betting, gaming, and interactive entertainment. Be part of an innovative team that is shaping the future of online gaming while putting people first.

• Be available to support customers via phone, email, and chat
• Provide accurate information about products, services, and promotions
• Handle customer requests with empathy, patience, and respect
• Educate customers on how to use online
  - service tools
• Ensure customer satisfaction by delivering
  - class service
• Enter and update customer details accurately in the system
• Take ownership of issues and suggest improvements to processes

• Native or C1 level of Danish
• Advanced level of English
• Excellent verbal and written communication skills
• PC literacy (MS Office, internet tools)
• Flexibility to work in shifts
• Strong
  - solving and
  - management skills
• Previous experience in customer service or online gaming is a plus

What you will get:

• Attractive salary package + meal allowance + annual bonus
• Hybrid work model
• Health insurance and birthday day off
• Referral program & partnerships with external providers
• 14 salaries per year
• Strong focus on personal and professional development (mentorship,
  - learnings, training programs)
• Great workplace culture with supportive colleagues

This role requires relocation to Lisbon, Portugal.

Only CVs in English will be reviewed.