Customer Consultant Retention German

Customer Consultant Retention German
Viseu
Viseu, Viseu District, Portugal

Telecommunications is undoubtedly one of the most dynamic industries in the world and Sunrise is one of the most exciting places in this industry. Sunrise, the largest independent telecommunications company in Switzerland with a complete portfolio of mobile, Internet, TV and landline services for private and business customers, is growing. In order to maintain our
- winning pace, we need employees with real passion Our activities in Lisbon bring you close to the heart of the company without having to leave beautiful Portugal. Apply now

Customer Consultant - Retention (f / m) 100%

Your tasks:

• Responsibility for dealing with customer contacts by telephone
• Ensuring customer satisfaction is at its highest level
• Serving the customer to ensure their
  - term loyalty
• Receiving incoming customer calls who want to terminate their contract and maintain the customer
• Customer advice on all Sunrise services and offers
• Creation of added value for the customer incl. sales
• Effective communication with customers considering qualitative and quantitative aspects

Your qualification:

• Basic knowledge and experience in a call center
• Languages: Fluent German / English
• Strong commitment
• Strong customer focus
• Flexibility and resistance to stress
• Strong communication skills
• Independent and precise working method
• Duty and punctuality
• Good PC skills

At Sunrise you move in a dynamic environment in which you can achieve a lot with your commitment. You will have a wide range of opportunities for professional development.

We think that work is only fun if you achieve something together. Do you have the same opinion? Then apply now

Job Type: Full-time