Customer Delight for Social Media Lisboa

Customer Delight for Social Media
Lisboa
Lisboa, Lisboa, Portugal

About TP Portugal

TP Portugal
counts with a workforce of people, serving clients in 37 languages across 67 markets. We are also one of the
25 Best Companies to Work for in Europe
. Whoever you are, wherever you're from, you'll find a place for you at TP. Join us

You will play a crucial role in supporting small and
- sized businesses (SMBs) to grow their businesses through digital advertising. You will provide assistance across multiple channels and support the expansion of SMBs'
- serve advertising efforts, guiding them through pre and
- sales processes to ensure the best use of advertising tools and strategies.

What is waiting for you:

• Day shift: 6:00h – 22:00h – Monday to Sunday;
• Work location:
  Lisbon – one of the best and sunniest places to live in Europe;
• Health insurance
  from day one in the company;
• Ongoing certification and
  training opportunities
  ;
• Refer a Friend Program with attractive incentives;
• Free medical appointments at the office, sports and social responsibility activities, amazing internal parties, festivals, workshops and much more.

What you'll be doing at TP Portugal

As a
English-speaker Customer Delight for Social Media
, you will:

• Assist SMBs in navigating the online and digital advertising space to expand their businesses effectively;
• Engage with clients through chat, email, and phone to offer timely and efficient support;
• Help SMBs grow and maximize their use of
  - serve advertising tools and platforms;
• Guide prospective SMB clients through product offerings, helping them understand how digital advertising can meet their business needs;
• Provide continuous assistance to existing clients, ensuring they receive the most out of the services and tools
  - purchase;
• Offer expertise in advertising products and tools to improve the client experience and optimize their advertising strategies;
• Address client concerns, resolve technical problems, and provide solutions to improve their experience with advertising tools;
• Share knowledge on effective advertising strategies, tools, and techniques to drive client success;
• Build and maintain positive relationships with clients to foster
  - term satisfaction and retention;
• Collaborate with team members and provide feedback to improve customer service processes and product offerings.

There will be big smiles if you

• Excellent written and verbal level of English (C2);
• Empathic and helpful;
• Team player;
• Soft-skills for
  - escalating situations when needed;
• Able to handle sensitive information;
• Fast learner capacity.

TP
is one of the best companies to work for in Portugal
, guaranteeing great conditions and career opportunities for its team.