Customer Delivery Lead Amadora

Customer Delivery Lead
Amadora
Amadora, Lisboa, Portugal

Join to apply for the Customer Delivery Lead role at Nokia

Join to apply for the Customer Delivery Lead role at Nokia

Job Description

In Nokia Cloud and Network Services (CNS) we create value for communication service providers and enterprise customers by leading the transition to
- native software and
-
- service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Job Description

In Nokia Cloud and Network Services (CNS) we create value for communication service providers and enterprise customers by leading the transition to
- native software and
-
- service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

We are searching for a person to staff a position of Customer Delivery Lead (CDL) in our Cloud and Network Services (CNS) Market Services Team, who will be responsible for management of program portfolios, customer relationship including at the executive level, financial oversight, upselling & team development for our customers in Netherlands and UK mainly related to transition of core network infrastructure to
- native systems and evolution to autonomous network.

How You Will Contribute And What You Will Learn

• Program Ownership on the Customers Team under her/his responsibility.
  
  

Lead program and project business execution, ensuring financial and operational success.

Ensures project / program information is maintained up to date, with required quality and according to relevant policies, in related tools and repositories.

• Customer Relationship Management:
  
  

Act as a key point of contact for customers, fostering relationships with
- level stakeholders to drive alignment and satisfaction.

• Financial & Contract Management:
  
  

Oversee revenue, manage costs within contractual baselines, and identify opportunities to strengthen offers/contracts.

Anticipate risks and opportunities, create and maintain response / mitigation plans which generate desired impact.

• Upsell & Business Development:
  
  

Identify new business opportunities within existing portfolios to drive growth.

Shape Contracts / Offers and account strategy to strengthen business and customer relations.

• Team Development:
  
  

Mentor functional team (no direct reports), esp. Project Managers (PM), ensuring application of Project Management Methodology, their growth and alignment with program goals.

Key Performance Indicators:

• Adherence to Revenue and Sales Margin targets.
• Cost baseline (ASBL) management.
• Change request and upsell generation.
• Customer satisfaction.
• Adherence to CNS PM Methodology (processes, tools and practices).
  
  

Key Skills And Experience

• Extensive recent relevant experience (7-10 years) with a proven record of accomplishment managing complex transformation programs in the telco and/or IT industry in the cloud, esp. in area of 4G Core and/or 5G Core, foreign Cloud as a Service (f
  Caa
  S) model, and evolution to autonomous network with an annual revenue around 10 million Euros.
• Experience working with customers, partners, with and through teams, including managing customers at Cx
  O or Director levels, including escalations. Mentoring and providing guidance to the PMs.
• Knowledge in managing performance KPIs and forecasts of programs and projects, ensuring proper and timely reporting to stakeholders. Solid understanding of the impacts of changes on scope, cost, schedule, risk / opportunities.
• Experience in sales phase with the focus on assessment of the materials prepared and engagement with the delivery units to ensure what was offered can be delivered.
• Excellent interpersonal communication skills and
  - cultural awareness.
• Excellent stress tolerance.
• Fluency in English, spoken and written.
• Certification in Project Management, esp. PMI/PMP.
• European Union citizenship, due travel, and security requirements.
• Availability to travel in Europe, around 20% of the time.
  
  

About Us

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities,
- being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
  
  

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

About The Team

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to
- native software and
-
- service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management

• Industries

  IT Services and IT Consulting and Telecommunications

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