Customer Engagement Associate – Spanish Language

Customer Engagement Associate – Spanish Language
Lisboa
Lisboa, Lisboa, Portugal

1 week ago Be among the first 25 applicants
Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)Days Off: 2 rotational days
Location:

Lisbon, Portugal –

On‑site
Start Date:

8 January 2026Working Schedule:

Phase 1:

Monday to Sunday
Shift options: 08:00–17:00 or 09:00–18:00 (rotative shifts)Days Off: 2 rotational days
Phase 2 (at a later date – TBC by client):

24/7 rotational shifts, Monday to Sunday
Role Overview:

As a

Seller Customer Service Specialist, you will support

German‑speaking sellers

on the platform, helping them manage their accounts, improve performance, and achieve business success. This role requires strong customer service skills combined with sales awareness and a commercial mindset, supporting sellers through guidance, issue resolution, and performance‑related recommendations. Key Responsibilities:

Provide customer support to sellers via email, chat, and/or phone in German and English
Support sellers with account‑related inquiries, performance issues, and platform usage
Identify opportunities to influence seller success through guidance and best practices
Apply sales awareness to encourage adoption of platform tools and features
Ensure high‑quality service delivery while meeting KPIs and SLAs
Accurately document interactions and actions in internal systems
Collaborate with internal teams to resolve complex seller issues
Mandatory Requirements:

Fluent German and advanced English
Minimum 1 year of experience in customer service, telesales, account management, or customer success roles connected to business development
Sales awareness and the ability to positively influence seller performance (mandatory)Strong communication, negotiation, and relationship‑management skills
Ability to work in rotational shifts, including weekends
Important Client Requirement:

Candidates must not have previously worked for Byte
Dance, regardless of line of business, BPO, or country. (Profiles with any prior Byte
Dance experience should not be submitted. )Nice to Have:

Experience supporting online sellers, e‑commerce platforms, or marketplaces
Familiarity with sales KPIs and performance metrics
Experience in B2B customer support environments
Compensation & Benefits:

Base Salary: 1, 100€ (paid over 14 months)Complexity Bonus: 100€ (paid over 11 months)Meal Allowance: 7. 63 € per day
Health Insurance: since day 1 (free after 6 months of contract)Accommodation – The Game Changer:

Immediate access to a shared apartment (private room) upon arrival
All utilities included
Fixed cost of €280/month, deducted directly from your payslip
No deposit, agency fees, or upfront rental costs
Why Join Us:

Work on a global e‑commerce and digital platform project
Develop skills in seller support, account management, and commercial operations
Multicultural and fast‑paced work environment
Structured onboarding and continuous training
Seniority level

Not Applicable
Employment type

Full‑time
Job function

Other
Industries

Business Consulting and Services

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