Customer Excellence Engineer (afternoon shift) - Portugal (remote) - (d/f/m) Lisboa

Your mission

What does Clear
Ops do and why is what we do so important? Clear
Ops is seeking a Customer Excellence Engineer with expertise in technical customer support. If you have a technical mind and enjoy serving customers, we encourage you to apply for the Customer Support Engineer position at Clear
Ops. You will be a key contributor to our mission of creating a world that never breaks down again.

Mission & Impact

The Clear
Ops supply chain hyperconnectivity platform revolutionizes machine manufacturing companies from all industries (automotive, trucking, heavy equipment, power tools, etc. ) by integrating them with their entire downstream supply chain, from production to dealer and distributor to the machine in the field. We provide
-
- end supply chain visibility and leverage data in a never seen way to accurately predict future demand and ensure supply. The result? A world that never breaks down again through the means of
-
-
- art technology.

Responsibilities:

• Provide technical customer support to our customers through our ticketing system
• Answer questions about the product and help with product configuration
• Monitor system and business alerts and react to them
• Solve known issues and perform workarounds
• Communicate with external data providers and connected external IT systems
• Handle bug reports and perform manual functional testing
• Maintain documentation

Your profile

Qualifications:

• 1+ year of work experience directly serving customers (in any field)
• Basic tech knowledge, love for technology and technical mind
• Very good written and spoken English (C1)
• Attention to details
• Motivation to solve problems the best way – not just the fastest or easiest
• Hospitality and motivation to serve customers
• Ability to talk to
  - tech people about tech stuff
• Ability to express own thoughts and effectively communicate in writing

Nice to have experience in:

• Knowledge of supply chain
• Knowledge of forecasting algorithms
• Knowledge of QA (manual)

Why us?

Clear
Ops is a hidden champion on a strong growth path in the
-
- software industry. As part of Clear
Ops, you will benefit in several ways:

• Professional Growth: Flat hierarchies and experienced leaders provide an ideal environment for you to grow and advance your career alongside the company.
• Development & Scale Up: Play a key role in shaping our customer support structure and processes as we continue to scale internationally.
• Open Feedback & Appreciation: Regular 1:1s with your manager and structured quarterly feedback sessions foster transparent communication.
• TEAM: Joint team events, such as Culture Week.
• Workation: Combine vacation and work and work from wherever you want.

Are You Ready to Make an Impact?

If you’re excited about driving sales, building relationships, and playing a key role in the growth of a disruptive tech startup, we’d love to hear from you! Apply now and be part of the Clear
Ops journey.