Customer Experience Advocate Porto

Customer Experience Advocate
Porto
Porto, Porto District, Portugal

A challenging role is available for a Customer Service Representative to join our team in Porto, Portugal. As a key member of our social media support team, you will be responsible for providing exceptional customer service and ensuring that all client guidelines are met.

The ideal candidate will have experience in online advertising, excellent communication skills, and the ability to work under pressure. You will be part of a dynamic team that values career growth and personal development.

We offer a range of benefits, including:

• Full-time contracts with opportunities for career advancement
• Competitive salary and
  - based bonuses
• Central location in Porto, Portugal
• Bring-a-friend referral program
• Free training and language classes

In this role, you will have the opportunity to develop your skills and knowledge in customer service and online advertising. You will also be part of a global organization that values diversity and inclusion.

If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Provide customer service via email, chat, and social media
• Support clients with inquiries and issues related to online advertising
• Develop and maintain strong relationships with clients
• Participate in training and professional development programs

Requirements:

• Experience in online advertising (plus)
• Fluent English verbal and written communication skills
• Familiarity with online advertising products/vendors
• Ability to multitask and work under pressure

Benefits:

• Full-time contract
• Competitive salary
• Performance-based bonuses
• Central location
• Bring-a-friend referral program
• Free training and language classes