Customer Experience Champion Porto

Customer Experience Champion
Porto
Porto, Porto District, Portugal

Unlock Your Potential with a Career in Customer Support

We're looking for talented individuals who can deliver exceptional customer experiences and drive business growth. As a key member of our team, you will play a vital role in ensuring that our clients' needs are met, and their expectations are exceeded.

About the Role

This is an exciting opportunity to join a dynamic team and take your career to the next level. As a Customer Support Specialist, you will be responsible for handling customer inquiries, resolving issues, and providing personalized support.

Your Key Responsibilities:

• Customer Service Delivery:
  
  Provide timely and effective support to customers via various communication channels.
• Ticket Resolution:
  
  Investigate and resolve customer complaints in a fair and efficient manner.
• Continuous Improvement:
  
  Identify opportunities to improve processes and implement changes that enhance the customer experience.

Requirements and Qualifications

To succeed in this role, you will need:

• Advanced Portuguese (written and oral) and good English language skills
• Prior knowledge of online payment methods and transactions
• Excellent computer skills and attention to detail
• A
  - solving mindset and strong communication skills
• The ability to work effectively in a
  - paced environment

Benefits and Opportunities

We offer a range of benefits and opportunities to help you grow and develop your career:

• Competitive salary and performance bonus
• Full-time employment with indefinite contracts
• Career development programs and specialized courses
• Bring-a-friend referral bonus opportunities

If you're passionate about delivering exceptional customer service and eager to take your career to the next level, we'd love to hear from you.