Customer Experience Manager (M/F) Lisboa

Customer Experience Manager (M/F)
Lisboa
Lisboa, Lisboa, Portugal

**Learn, Lead & Grow at Sitel Group®**:We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves. - **GROW AS YOU GO. **We invest in you, with internal programs, training and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills and resources to develop, both professionally and personally. You choose where you want to go;



we help you get there. -**BE BOLD, BE YOU. **#Sitel
Life represents our commitment to our people -to YOU. It’s about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. - **WORK TOGETHER TO MAKE AN IMPACT. **We strive to make the world a better place and empower others to do the same. We are
- driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. - **GAIN STABILITY, EXPAND POSSIBILITIES. **We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. - **MAXIMIZE YOUR EXPERIENCE. **We value open, honest and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people’s innovative ideas, experiences and feedback to shape and drive the future of Sitel Group. **About Sitel Group®**As a global leader in
-
- end customer experience (CX) products and solutions, Sitel Group® partners with the world’s
- loved brands, from Fortune 500 companies to local startups, to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 100, 000 people around the globe - working from home or from one of our CX hubs - we securely connect
- loved brands with their customers over 4. 5 million times every day in 50+ languages. Whether digital or
- based, our solutions deliver a competitive edge across all customer touchpoints. Our
- winning culture is built on 35+ years of
- leading experience and commitment to improving the employee experience. **Come and work with us. **:As an **Social Media Specialist**, your daily responsibilities will include:
- **Create awesome social media content and grow an engaged community**:
- Create content on the field (pictures, videos, lives, etc. ), featuring our associates and community partners, to support our organic and paid
- Promote our key employee programs through fun and exciting social content and
- Plan and host lives on our social media channels, in collaboration with internal and external
- Plan advanced
- generated content activities to develop associates engagement and increase online
- Write captions for all organic and paid
- Schedule all posts through our
- party tool (or natively)- Participate in seasonal campaigns, following our global and local engagement
- Monitor and reply to comments and private message, in coordination with our social media care
- Actively monitor latest industry trends and competitor, and translate insights into actionable
- **Build a strong network within our communities**:
- Build and manage a network of internal contributors (marketing, operations, etc. ) to collect content across our
- Proactively identify and reach out to community partners (non-profits, businesses, creators, etc. ) to
- create
- Define engagement plan for our internal community of content
- Become an ambassador of our social media activities within the
- Train other associates to level up their social media
- Be an active member of our internal community of social media creators: planning activities, requesting content, schedule videoshoots, etc. - **Use data and analytics to optimize ROI**:
- Build and maintain a local dashboard for engagement and social media care, while coordinating with our teams and support
- Provide monthly reports on our social media engagement
- Optimize content and recruitment strategies, based on data, research and industry trends**To succeed in the role, you will need to have**:
- Native **Portuguese**:
- Advanced level of **English** (at least C1) both verbal and
- Advanced knowledge of social media platforms (Facebook, Instagram, You
Tube, etc. ) and best
- Advanced knowledge of digital and social media ads: Facebook, Google, Spotify, etc. - Top-notch content creation skills: taking pictures, recording videos and basic editing through a
- Stay on top of social media and digital
- Ability to translate business goals into sophisticated content and lead generation
- Strong