Customer Experience Manager Porto

Customer Experience Manager
Porto
Porto, Porto District, Portugal

**Company**Platforme is a Portuguese technology company founded in 2015, counting Farfetch's founder and CEO José Neves and Net-A-Porter founder Natalie Massenet among its founders and investors. Headquartered in the heart of Porto, with offices in London, currently counts 35+ employees. Our technology brings a new way for people to perceive, customize and buy across several channels (e-commerce, retail, and embed experiences, among others). In addition to it, Platforme is defining new standards and processes across all supply chains in order to fully enable
-
- order production. We have worked with over 25 brands from several industries, including the two largest luxury groups worldwide (Kering and LVMH) which agglomerate
- known brands such as Hermès, Gucci, Dior, Fendi, Ermenegildo Zegna, Sergio Rossi, Emilio Pucci, and Nicholas Kirkwood. Being a product company, we pride ourselves on delivering polished products and never compromise on quality. This means that we highly value great customer interactions, and not only technological excellence, which we deliver early by nurturing a constant flow of new ideas. **Your Responsibilities**- Manage and nurture client relationships by meeting contractual commitments and exceeding their expectations;





- Design plan to influence clients accordingly to the company's strategy;





- Be able tounderstand Platform
E's product and promote improvements and client advancements based on the product roadmap;





- Be constantlyaware ofchanging trends, and what the fashion and technology is offering within our sector and liaise with the functional areas and the client;





- Find new opportunitiesand create strategies to increase organic growth (within current and past customers);





- Respond tocustomer requests and inquiries in a professional and timely manner;





- Reporting andbusinessreview to both the operational team and clients;





- Manage price andcontractual clients’ conditions. Write and adapt clients’ contracts accordingly;





- Obtain, review, and process orders. Ensure timely payments for our services. **Main Requirements**- 3-4 years of work experience;





- An analyticalmind with strong attention to detail;





- Excellent organizational skills;





- Autonomousworker witha high sense of responsibility and team player;





- Tech-Savvy;



- Domain of main Microsoft Office tools;





- Fluent in English, verbal and written. **Nice to Have**- Master’s degree in business management or engineering;





- Ability tohandle multiple tasks and juggle between multiple accounts at the same time and set priorities;





- Previous experience with luxury brands;





- Previous workingbackground in a tech company;





- Second language:

French or/and Italian.