Customer Experience Pmo

Customer Experience Pmo
Lisboa
Lisboa, Lisboa, Portugal

Join Fed
Ex as a PMO Analyst and help shape the future of Customer Experience in Europe!

About Fed
Ex

Fed
Ex is the largest express transportation company in the world, connecting over 220 countries and territories. With 510, 000 team members, we are as diverse as the world we serve. We are committed to delivering outstanding experiences to our customers.

What You Will Be Doing

You will be a member of the European Continuous Improvement Team, supporting the Customer Experience European organization. Your role includes tracking progress, documenting cross‐functional projects focused on improving Customer Experience, analysing KPIs, interpreting complex data, engaging multiple departments, and communicating with senior/executive management.

Key Responsibilities

- Customer Experience Portfolio Planning & Execution, with focus on governance, performance, and target achievement

- Validate or produce accurate and timely reporting to stakeholders and management on progress, risks, and KPI results

- Align and gain commitment to actions across teams and stakeholders

- Develop and maintain information as required

- Support the implementation and communication of changes

- Complete detailed analysis of complex data, systems, or ideas and provide reports and recommendations

- Participate in projects or initiatives to develop new or existing processes, procedures, controls, or systems

What You Bring With You

- Program or Portfolio Management experience (minimum 3 years) focused on results and goal orientation

- Strong business analytical skills and ability to translate analysis into concise Power
Point presentations for executive decision‐making

- Accuracy and attention to detail

- Proficiency in Microsoft Office Suite and project management tools such as Microsoft Project

- Change management skills, people leadership, team‐building, and flexibility in a dynamic environment

- Excellent communication skills with working proficiency in English

- Initiative, organization, discipline, and adaptability;



able to work independently with minimal guidance

What We Offer

- Attractive compensation package

- Hybrid role (2 or 3 days in the office)

- Training to get you started and on‐the‐job learning opportunities

- Extensive learning resources to further develop your skills and knowledge

- Tuition Assistance Program (applicable for permanent contract positions)

- Employee Assistance Program for you and your family in difficult life situations

- Employee reduced‐rate shipping

- Great career opportunities

- Fed
Ex is one of the world's most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we're ready to invest in your development. Join Fed
Ex.

Fed
Ex is an equal‐opportunity employer and is committed to a diverse and inclusive workforce. We provide growth opportunities for all.

Seniority Level

Mid‐Senior level

Employment Type

Full‐time

Job Function

Project Management and Information Technology

Industries

Freight and Package Transportation

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