Customer Experience Specialist - German Speaking
Take your career to the next level by joining a dynamic and innovative team. In this role, you will be responsible for delivering exceptional customer experiences through effective communication and
- solving skills.
About the Role:
- Respond to inbound customer requests, documenting relevant case information
- Assure excellent customer satisfaction by assisting users with Pre-Sales, General Inquiries, and technical support issues via multiple channels (as assigned)
- Respond appropriately or escalate customers to higher tiers of support as defined and documented
- Collaborate with other technicians to resolve or properly close help tickets
Requirements:
- A high level of German (written and oral) and fluent in English (B2)
- Possess excellent writing and verbal communication skills to simplify technical language for
- technical users - Demonstrate patience when communicating and solving issues
- Keep up with the latest IT and
- related trends - Are proactive,
- motivated, and a great team player
Benefits:
- Full-time contract with competitive salary and performance bonus
- 3000€ Welcome Bonus
- Central location
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
- Informações detalhadas sobre a oferta de emprego
Empresa: beBee Careers Localização: Lisboa
Lisboa, Lisboa, PortugalPublicado: 24. 6. 2025
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