Customer Experience Specialist - Ingka Centres
Customer Experience Specialist - Ingka Centres
Full Time Permanent
Customer Relations
Who you are
- Previous experience in customer experience, customer service, marketing, or business administration
- Practical experience in customer relations across various industries is an advantage
- Passion for customer service and customer relations
- Creative thinking, innovation, and proactive attitude
- Attention to detail
- Coaching and mentoring skills
- Strong communication, negotiation, and interpersonal skills
- Fluent in English and local language
- Understanding of Ingka Centres' mission and brand integration
- Ability to develop a unique local brand image and market presence
- Adaptability of the global Meeting Place concept to local cultures and needs
- Knowledge of customer experience practices and innovations across industries
- Understanding customer needs, behaviors, and aspirations to inform business strategies
- Familiarity with customer interactions via digital and physical platforms
- Entrepreneurial mindset, ownership, and
- taking
A day in your life with us
- Providing guidance and feedback to enhance team performance
- Generating new ideas and converting them into business opportunities
- Delivering courteous, timely, and helpful services, including digital channels
- Adapting strategies based on new insights
- Developing virtual and physical customer engagement initiatives
- Building collaborative relationships to achieve objectives
- Leveraging digital channels for content creation, data analysis, and optimization
- Creating welcoming environments and memorable experiences through empathy and attention to detail
- Co-creating the Customer Experience Program to enhance customer journeys
- Executing tasks aligned with strategic priorities and local market standards
- Proposing and localizing Meeting Place experiences and offerings
- Organizing and managing events and marketing activities with partners and communities
- Enhancing IKEA's presence and developing commercial activities within the Meeting Place
- Collaborating with innovation partners to implement projects that improve customer experience
- Monitoring customer interactions, collecting feedback, and using communication channels effectively
- Sharing best practices and documenting customer experience initiatives
Together as a Team
At Ingka Centres, we
- create meeting places where communities can connect and find what they need. MAR Shopping Matosinhos is one of our 45 Meeting Places, and as a Customer Experience Specialist, you will be part of a
- person team dedicated to creating successful experiences for visitors, customers, and partners.
- Informações detalhadas sobre a oferta de emprego
Empresa: Inter IKEA Systems B.V. Localização: Matosinhos
Matosinhos, Porto District, PortugalPublicado: 10. 7. 2025
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