Customer Experience Specialist with Relocation Package (German Speaker) Lisboa

Customer Experience Specialist with Relocation Package (German Speaker)

Are you looking for an international experience and want to smell the warm and fresh air of Lisbon? Did you just finish high school or university, want to settle in Portugal, or take a break while being productive? Regardless of your professional background — if you would like to work in an office, dealing with customers' needs and are friendly, keen, and diligent, then this is your opportunity! Supporting clients’ activities by offering
- class service to their customers while working on projects of top prestigious and worldwide brands.

• Answering incoming queries from customers
• Identifying issues and providing solutions
• Ensuring a high level of customer satisfaction
• Recording data in the CRM system
• Providing
  - hoc support
• Being a team player and participating in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:

• A native level of German and at least a B1 level of English
• Knowledge of the value and impact that a good customer experience can create
• An attentive listener, comfortable and skillful at communicating with people
• Drive for excellence and professionalism
• Being a real team player and committed to your work
• Excitement about intercultural communication and the expatriate lifestyle
• Living in or willing to relocate to Lisbon for an international career and life experience
• Having a valid Portuguese work permit (required)

What’s in it for you?

• Type of Contract: A
  - term contract that is renewable every year.
• Working Hours: Full time on rotating shifts (depending on the project).
• Training: Intensive training offered to new employees.
• Salary Conditions:
  • a) Including free accommodation (shared flat, all bills included): 950-1030€ gross/month
  • b) Excluding accommodation: 1300-1400€ gross/month
• Compensation during training period (if successful, 5-20 days): 90% of normal wages.

Relocation Package for International Candidates

• Reimbursement of your initial flight expenses after contract signing
• Airport
  - up
• Yearly
  - way flight ticket back to your home country (within the EU)
• Help in paperwork, opening a bank account, etc. upon your arrival
• Private health insurance after 6 months of contract (in addition to standard insurance)
• Free Portuguese lessons, cooking classes, sports activities, and social events organized by the company
• Portuguese public holidays and 22 days of paid holidays

Your Future Company

Located in Lisbon, you will find a company that supports your career development, language skills, accommodation, and social integration. The prospective employer is a multinational organization acknowledged as one of the best sales and customer service solutions providers in the world, with talents from more than 80 nationalities. They are looking for you!

What should you expect from living in Lisbon?

• A colorful city view and a rich cultural history
• Pros of living in a European capital on a budget
• Delicious Portuguese cuisine and famous café culture
• Friendly people, good vibes, and a
  -
  - lucky urban life
• Warm climate all year and a sunny beach life next to the Atlantic
• A large English-speaking local community and international environment

Is this project not the best fit for you? Feel free to check our other opportunities in Customer Service in Lisbon or send us your CV to be considered for other projects or future opportunities.