Customer Experience Strategist São Domingos de Rana

Customer Experience Strategist
Lisboa
São Domingos de Rana, Lisboa, Portugal

Job Summary

The Customer Success AI Specialist role is a dynamic advisory position responsible for helping customers achieve business outcomes as quickly as possible using
- edge AI solutions.

Key Objectives

• Drive AI adoption through
  - driven engagement throughout the customer's journey and be a product expert in AI solutions.
• Be a partner in success for the Customer Success organization, functioning as an internal business partner and driving AI adoption into overall success planning.
• Work closely with Customer Success, Professional Services, and Product Development to ensure customers are realizing value with AI.

Responsibilities

• Proactively manage customer health through intentional,
  - driven customer engagement.
• Collaborate closely with customers and colleagues to accelerate AI adoption and customer value realization.
• Cultivate, strengthen, and accelerate growth of customer relationships.

• Be a product expert and develop a comprehensive understanding of how AI can be used to create value for customer service teams and in CRM systems.
• Deliver a
  - class customer experience by getting our customers to value as quickly as possible.
• Drive, enable, and remove obstacles to adoption of AI solutions.
• Advocate tirelessly for the customer across the ecosystem.
• Develop strong relationships with customer leaders at all levels of an organization.

• Forge tight relationships with the rest of the customer