Customer Financial Services Representative-Associate

Customer Financial Services Representative-Associate role at Fed
Ex

Join Fed
Ex as part of our Financial Services – Resolution Hub Team, where you’ll handle complex financial transactions and resolve escalations to ensure an exceptional customer experience. You’ll guide BPO providers, support legal cases, assist Sales, and contribute to policy improvements. Strong Excel skills and English proficiency are essential; additional languages and finance background are a plus. We value detail orientation,
- solving, and a
- focused mindset. Enjoy a competitive package, hybrid work model, and extensive learning opportunities. Be part of a global leader and shape the future of logistics with us!

What You Will Be Doing

• Executes complex transactions for NFC customers not supported by BPO provider
• Provides guidance to BPO provider on issue resolution to facilitate transaction execution
• Develops and communicates mitigation plans for issues identified
• Provides escalations that need immediate
  -
  - end resolution and feedback to customers and internal stakeholders
• Assists in legal case support to ensure ability to minimize penalties and decreased customer experience
• Supports sales in escalations where business is at risk
• Provides support to sales on any questions that may arise when a customer is activated
• Provides input on policy modifications/enhancements
• Example Level 4 activities from the existing RACI the Resolution Hub Team would be responsible for include, but are not limited to the following:
• Provide support in specific areas raise by SHS/BPO on regional/local specific
• Enhanced BP support - for handling escalations from BPO/Sales/BP Support customers to resolve STC related issues

What You Bring With You

• Background in Finance is advantageous.
• Experience with Excel (Mandatory).
• Ability to read, write and communicate in English in a business environment setting. Other desired languages are German, Dutch, Italian, Spanish (B2 Level).
• Ability to pay close attention to detail.
• High degree of customer orientation.
• Good Problem solving and analytical skills.
• Keen to learn and approach subjects outside of comfort zone and propose suggestions for improvement.
• Experience working with third party auditors / customer portals (Plus).
• Experience in an international environment or similar.

What We Offer

• Attractive compensation package.
• Health Insurance for you and your family members (Optional).
• Life Insurance (applicable for Fed
  Ex positions with a permanent contract).
• Pension Fund (applicable for Fed
  Ex positions with a permanent contract).
• Hybrid Working Model (2 days working from home and 3 days working at the office).
• Training to get you started and
  -
  - job learning opportunities.
• Extensive learning resources to further develop your skills and knowledge.
• Tuition Assistance Program (applicable for Fed
  Ex positions with a permanent contract).
• Employee Assistance Program for you and your family in difficult life situations.
• Employee
  - rate shipping.
• Great career opportunities.
• Schedule - daily shift Monday to Friday.

How to Apply

We’d love to know you better! Submit your application by uploading your CV in English. Thanks in advance for your application. After the online phase, the most successful candidates will be invited for an interview. Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path – we’re ready to invest in your development. Join Fed
Ex.

Equal Opportunity Employer

We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all.