Customer Financial Services Supervisor (ID) Porto

Customer Financial Services Supervisor (ID)
Porto
Porto, Porto District, Portugal

As a Customer Financial Services Supervisor, you will be a member of the European Ship-To-Collect Team, supporting the European organization and our largest customers in all matters related to cash application, invoice disputes, and collections.

The role involves providing
-
- day supervisory and/or coordination support to a team of operational and/or clerical employees or contractors. You will be responsible for the daily completion of team tasks, employee performance monitoring, development discussions, employee administration, and supporting initial/informal disciplinary activities. For contractors, contract management is also included, under the supervision of relevant management.

Who we are:

Fed
Ex is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their work is invaluable in delivering an outstanding experience to our customers. With 530, 000 team members, we are diverse and committed. Join us and write the next chapter together.

What you will be doing:

You will support the European Ship-To-Collect Team in cash application, invoice disputes, and collections. Your responsibilities include supervising and coordinating a team of operational and clerical staff, managing daily team tasks, monitoring performance, conducting development discussions, handling employee administration, and supporting disciplinary activities. Contract management for contractors is also part of your role, under management supervision.

What do you bring with you:

Skills required include accuracy, attention to detail, proficiency in Microsoft Office and PC skills, numerical skills, leadership, and strong written and verbal communication skills. Fluency in English is mandatory; knowledge of German, French, Italian, or Spanish is desirable.

What do we offer:

• Attractive compensation package
• Training and
  -
  - job learning opportunities
• Extensive resources for skill development
• Tuition Assistance Program (applicable for permanent positions)
• Employee Assistance Program for personal and family support
• Reduced-rate shipping
• Career growth opportunities
• Being part of a trusted, admired global company

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Join Fed
Ex and develop your career with us.

Our Company

Fed
Ex is a leading global express transportation company, recognized among the Top 10 World’s Most Admired Companies by Fortune magazine. We serve over 220 countries and territories daily, driven by our outstanding team members who make every Fed
Ex experience exceptional.

Our Philosophy

The People-Service-Profit (P-S-P) philosophy guides all our decisions. We take care of our people, who deliver excellent service, earning us customer loyalty and profitability. Profits are reinvested into the business and our people, fostering innovation and high service quality. Our success stems from our dedicated team, motivated by our values and culture.

Our Culture

Our culture is vital to our success, reflected in our behaviors and actions worldwide. Since the 1970s, our values have been central to our growth. While our systems and infrastructure can be replicated, our culture remains a key differentiator in today’s competitive global marketplace.