Customer Journey Consultant - F/M/Nb Lisboa

Customer Journey Consultant - F/M/Nb
Lisboa
Lisboa, Lisboa, Portugal

A Cegid é um líder europeu em soluções de gestão empresarial na cloud (fluxo de caixa, impostos, ERP), recursos humanos (folha de pagamento, gestão de talentos), contabilidade, retalho e setores empreendedores. Num mundo em rápida mudança, a Cegid e os seus 5. 000 colaboradores tornam mais possível ao ajudar os seus 750. 000 clientes a libertar o seu potencial, graças a soluções empresariais inovadoras e com propósito.

Make more possible, é a nossa vocação. Reflete quem somos, como e por que fazemos as coisas da maneira que fazemos para os nossos clientes. Graças a isto, podemos afirmar que trabalhamos todos os dias para moldar o teu futuro, o nosso futuro e o futuro das empresas dos nossos clientes. Um futuro que temos vindo a definir há anos com os nossos colaboradores, inventando soluções que mudam a forma como as pessoas trabalham, para um desempenho sustentável.



@ Customer Experience Team Within the Customer Experience team the Customer Journey consultant works in close collaboration with all the business contributors connected with Cegid's clients. The goal of this position is to understand, map, and optimize the customer experience across all interactions between Cegid and its clients, for a specific portfolio of solutions. The main mission is to improve customer satisfaction and loyalty, thereby ensuring better retention and acquisition, though generating growth for Cegid.



Your mission Develop the vision of the customer journey: Gather current operational modes from Cegid stakeholders, design the customer journey with them, and identify any gaps. Map out the customer journey in detail: Specify the needs in terms of tools as well as changes in processes to bridge the gaps. Collaborate with functional teams throughout the deployment phase of the journey to measure its effectiveness and make adjustments if necessary. Manage the overall project by mobilizing relevant resources and raising alerts if needed. Maintain the customer journey up to date including customer notifications across all customer touch points Previous experience in
- centered roles as CX, UX or Marketing Understanding of customer journey and design thinking methodologies Ability to work with
- functional teams and manage multiple projects simultaneously. Strong communication, facilitation, presentation, and leadership skills Analytical skills with a
- oriented attitude Knowledge of HTML and Visual Collaboration tools (ex. Miro) - preferencial Minimum 5 years of experience Fluent in English



Our commitment



At Cegid, the diversity of our talents is a wealth we cherish, by recruiting based on your skills and your potential to learn and grow with us. We offer you a professional environment where each person can thrive and express their uniqueness.

Our commitment is based on three fundamental pillars: gender equality, inclusion of people with disabilities, and representation of all diversities.



Our benefits



> Attractive and transparent remuneration from recruitment

> Annual bonus based on the achievement of individual and company goals

> Hybrid work model and flexible working hours

> 25 days of vacation per year

> Health insurance

> Access to online learning platforms and internal academy

> Integration into a dynamic, enthusiastic, and constantly growing team