Customer Manager, Americas

Customer Manager, Americas
Lisboa
Lisboa, Lisboa, Portugal

Customer-obsessed,
- savvy, and dreaming of a role you can do from your own setup in Lisbon, or work out of the London
- working office?

Toucan
Tech is hiring a Customer Manager, Americas to look after our growing community of
- driven organizations across the US and wider Americas. We have team ‘hubs’ based in London or Lisbon so choose where you would like to work to be close to colleagues! 

Working from Lisbon or London

Perfect for:

• Working nomads in Lisbon
• Professionals based near London

You’ll typically work around 1pm–9pm (Lisbon/London time) – with flexibility – to sync with customers in California and across the US.

What you’ll be doing

You’ll be the
- to person for our customers in the Americas – membership associations, schools, charities, universities, museums & clubs – helping them get real value (and joy!) from Toucan
Tech’s
-
- one community & membership platform.

In this role you will:

Be the product & process translator

• Help customers switch from multiple tools to our single platform (CRM, website, email, events, forms, payments & more), test out and suggest smart workflows, and share best practice, and not be afraid to get stuck into the product.

Own onboarding & success

• Lead onboarding for new customers, coordinating with our tech, data and design teams to get them live and loving the platform.

Create customer joy

• Build strong relationships with admins and teams at membership organizations & institutions, guiding them to get the most from Toucan
  Tech.

Protect & grow revenue

• Support renewals, spot upsell opportunities (add-ons, modules, usage bands), and champion high product adoption.

Be the voice of the customer

• Capture feedback & feature requests, feed into our product roadmap, and work with our team to find smart workarounds and solutions.

Show up as a face of Toucan
Tech

• Join webinars, conferences and customer workshops, occasionally jumping on sales or consultant calls to share real customer stories.

This role is for you if you:

• Have experience with working or living in the US, or with US customers
• Are inquisitive & tenacious – you dig into the “why” behind requests and don’t give up on finding solutions
• Have experience working with membership organizations (associations, member clubs, communities, alumni groups, etc. )
• Are tech-savvy and quick to learn new software (bonus if you’ve worked with CRM, community or membership platforms)
• Love helping customers succeed and have an outgoing, positive,
  - first mindset
• Are comfortable working remotely and owning a region (we do have regular team meet ups in Lisbon and London)
• Enjoy collaborating across multiple teams – product, sales, marketing, data, design
• Are happy to work 1pm - evening in Lisbon/London time so you can properly support US customers

What we offer:

• Base salary + annual commission
• 30 paid days holiday per year (inclusive of public / federal holidays)
• Remote & flexible working hours and location (Lisbon / London) - with regular team
  - working
• Company-funded travel to America to visit customers
• A fun, international, diverse team with regular socials, training &
  - sharing
• A transparent, pragmatic culture with regular internal updates

About Toucan
Tech

Toucan
Tech is a smarter community software platform used by 400+ organizations in 28 countries to run their membership, alumni and community operations. Our customers make a positive difference in the world – and we help them do it more efficiently, with better engagement and better data.

Ready to build customer joy across the Americas?

If you’re a Lisbon-based digital nomad or
- London customer champion with membership org experience and a love of tech, we’d love to hear from you.

How to apply:

Send your Linked
In profile and a short note on your experience with membership organizations and customer success to work@toucantech.com with the subject line: Customer Manager, Americas – Lisbon/London

Please note: you will be responsible for your own Visa i. e. the D8 Digital Nomad Visa or have a right to work from Lisbon or London. We cannot sponsor visas at this time.

You must also have reliable internet access and your own private working space (as a database company, data privacy is extremely important to us and to our customers).