Customer Onboarding Manager

Overview

Juyo Analytics | Hospitality Tech / Saas | Permanent Full-time | Remote - Flexible location

About Us

At Juyo, we’re building smarter hospitality - from the inside out. Our business intelligence platform is built for hoteliers, by hoteliers - and we never forget that it’s about people, not just data. Juyo is a hotel data analytics and visualization platform that transforms hotel data into visual stories with driving clarity, instantly. We help hospitality teams connect the dots and turn complex data into actionable strategies for better decision making. We’re passionate about making tech feel human. We’re a Saa
S and BI product that speaks hotel fluently, and everything we do is grounded in real operational insight. Powering 1, 300+ hotels means we’re building bigger stages and smarter systems. We’re strengthening our Customer Support by adding a Customer Onboarding Manager to keep lives smooth and accurate from day one. Own the path from off to handover, linking Success and Support through solid planning, on SQL, and real hotel
- how.

What you’ll do

• Lead end onboarding s for hotels and chains: scope, setup, customisation, validation, live, initial support, handover
• Act as a trusted adviser: capture and share best practices for BI setup (clean mappings, segmentation, PMS limitations) to help clients make sound choices
• Configure integrations (PMS, POS, Finance, RMS) or coordinate with Technical Support where needed
• Use SQL or internal tools to ensure completeness and accuracy before live
• Handle post–go-live refinements, then transition cleanly to Customer Success and Support
• Triage issues with Support and Engineering, keeping clients calmly informed throughout; document configurations, decisions, and checks for clarity and a smooth handover
• Track and own onboarding KPIs (time-to-go-live, data readiness, milestones) to improve value and visibility
• Track onboarding and identify efficiency levers (templating, automation, scope fit) to improve scale economics
• Turn those levers into practice: playbooks, templates, and light automations that reduce effort and lift quality
• Gather and share learnings with Product, Success, and Support; run onboarding retrospectives and turn insights into concrete improvements

What success looks like

• On-time lives that are stable from day one
• Smooth live because risks were handled upfront
• Playbooks and checks that make the next onboarding faster than the last
• Technical mindset and forward thinking

You’ll thrive here if you have

• Strong communicator with experience leading multiple
  - facing projects and collaborating effectively with a wide range of stakeholders
• A great attitude, a growth mindset, and a spark of humour. Enjoyment is part of our core beliefs.
• A technical and analytical mind with strong project management habits, focused on accuracy, completeness, and usability
• Hands-on experience with datasets, data ingestion, integrations, APIs, schemas, and mapping logic
• BI tooling knowledge or advanced Excel skills; ability to build or interpret filtered dashboards
• Basic SQL for validation and troubleshooting, or Python for light scripting
• Clear documentation and calm stakeholder management so moving parts stay aligned

What makes you stand out

• Background in Saa
  S or growing startup/scale-up environments
• Revenue management or hotel operations experience is a bonus
• Working knowledge of hotel data flows or PMS integrations (Opera, MEWS, Guestline, Apaleo, or similar)
• Being multilingual is a plus; English is required

Why Juyo

• Ownership with impact: decisions that reach hotel teams across Europe and beyond
• A team that cares about people as much as data, and outcomes that actually help
• Flexible working environment, modern tools, and the trust to do your best work

What We Offer

• Competitive salary
• Fully remote, work from anywhere (EU/UK based). Ownership to build the Customer Onboarding function: systems, structure, and strategy
• A collaborative, passionate,
  - team culture
• Career growth as we scale globally

Ready to Shape the Future of Hospitality Analytics?

Apply now! We welcome every great candidate. If you’re excited but don’t meet every single line, try anyway.

Juyo is an equal opportunity employer. We believe diversity of thought, experience, and background builds stronger teams and better products.