Customer Onboarding Manager, SMB | French speaking Lisboa

Overview

You’ll be the face and voice of Deel for our clients, both internally and externally. In this dynamic role, you’ll be responsible for onboarding clients and setting them up for durable relationships with Deel to enable
- term success. You will serve as our client’s trusted advisor by providing strategic guidance during the onboarding phase on operational and
- related issues. Simultaneously, you will be an internal advocate for clients with Deel by championing new products and capabilities to facilitate the expansion of each client’s business with Deel. You will facilitate
- time onboarding through project management of all stakeholders involved.

Responsibilities

• Helping customers from low and
  - touch journeys through onboarding and offboarding
• Helping your teammates with escalations and
  -
  - day questions on processes and Deel products
• Taking additional responsibilities to drive more complex projects, and driving process and product improvements to impact wider teams
• Setting up customers to success in timely manner through becoming expert in Deel products
• Problem solve Client’s issues and proactively advocate for Client’s success
• Partner with internal teams, including Sales, Support, Operations, Product, and Engineering, to deliver the best customer experience
• Suggesting and implementing ideas for optimizing customer onboarding workflows through process improvements and product automation. Lead key initiatives and internal projects.

Qualifications

• Fluent level of French and English
• You have a minimum of 3+ years of relevant experience in an onboarding/integration/project manager role and understand how to launch and manage complex onboarding journeys.
• Experience in managing a complex B2B Saa
  S product and quickly ramping up to becoming a product expert.
• Creative approach to
  - solving and embrace the challenge with the tools at your disposal.
• Excellent communicator with great written and presentation skills.
• A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them.
• Demonstrate understanding of project management principles and ability to lead projects to completion successfully.
• A reliable, motivated
  - starter with a passionate growth mentality. You enjoy
  - paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Benefits

• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including optional We
  Work access

EEO statement: Deel is an
- opportunity employer and is committed to cultivating a diverse and inclusive workplace. Accommodation available upon request during recruitment; please inform recruiting@deel.com of the accommodation required.