Customer Onboarding Specialist Lisboa

Customer Onboarding Specialist
Lisboa
Lisboa, Lisboa, Portugal

Moddule is looking for a Customer Onboarding Specialist , you will be the primary driver of successful customer implementations, playing a pivotal role in translating commercial wins into operational success. Your mission is to ensure that new customers are onboarded efficiently, confidently, and with full realization of Moddule’s platform value.

What you’ll do

End-to-End Project Management: Own the full customer onboarding lifecycle—from kickoff to
- live—by developing tailored project plans, tracking milestones, managing dependencies, and mitigating risks.

Client-Facing Execution: Lead weekly client calls, provide regular progress updates, and ensure alignment on timeline, scope, and success criteria.

Workflow Configuration: Configure Moddule’s platform to match
- specific operational flows including TMS, WMS, & carrier connections.

System Integration Oversight: Coordinate API configurations, data mapping, file transfer setup, and webhook testing with internal and external technical teams.

Data & Process Validation: Define and execute test plans to ensure accurate data ingestion, workflow performance, and user readiness.

Stakeholder Management: Act as the primary contact for client implementation teams while liaising internally with Product, Engineering, and Customer Success.

Change Management & Training: Guide client users through system adoption via workshops, documentation, and guided enablement sessions.

Continuous Process Improvement: Analyze implementation metrics, share feedback with Product, and refine onboarding playbooks for scale.

What we’re looking for

Native-level English speaker (required).

3–6 years Saa
S onboarding/implementation experience; logistics/transportation tech preferred

Strong project management, technical literacy, and stakeholder communication

Self-starter who thrives in startup environments

Comfortable working in a remote, async environment, while staying connected to the team.

Based in Lisbon (or surrounding area) – the role is remote, but we gather in person occasionally. ‍

What we offer

Attractive salary & package.

Full remote flexibility, with
- person team
- ups.

Motivated team solving meaningful problems.

How to apply

Send a cover letter and resumé to recruitment@moddule.com

About Moddule

Moddule is a
- growing logistics tech company, building a flexible visibility and collaboration platform for freight forwarders and logistics providers. We connect to any system, any carrier, and any data source to give supply chain professionals the control and clarity they need.

Moddule is an American company
- founded in Denmark by industry experts and is backed by VC funds from the tech and logistics space. Our team of 13 people is fully remote and based around the world, including Athens, Lisbon, London, Vancouver and Houston.