Customer Operations Specialist

Customer Operations Specialist
Lisboa
Lisboa, Lisboa, Portugal

Type of position:

Full-time position

Key languages:

Fluent level of German

Advanced English

Sector:

Customer Service / Technical Support

About our Client:

Do you love helping people and want a job that allows you to use your language skills? Are you passionate about customer service and comfortable resolving technical issues?

We are looking for proactive individuals to join a multicultural company, striving to become the world's best internet and cell network provider. If you are looking for a new personal and professional adventure in one of the most committed sustainably growing businesses with
- first approach, this opportunity may be just perfect for you

The Offer:

• Resolve customer issues in a professional way;
  
  
  
  
• Manage to handle large volume of calls, emails and queries;
  
  
  
  
• Identifycustomers needs, anticipate recommending products and offering alternatives;
  
  
  
  
• Provide feedback, create reports and recap information;
  
  
  
  
• Advice on company information and details.

Requirements:

• Fluency in German and excellent communication skills in English;
  
  
  
  
• Experience incustomer support;
  
  
  
  
• Genuine care giver. Able to
  - task, proactive and good with time management;
  
  
  
  
• Strong in phone calls, email writing;
  
  
  
  
• Familiarity with Microsoft Office and Google suite tools.

Benefits:

• Salary package with performance bonuses;
  
  
  
  
• Monthly transport and meal allowance;
  
  
  
  
• Private health insurance;
  
  
  
  
• Initial training, and continuous learning opportunities;
  
  
  
  
• Hybrid work model.

The Process:

1. Submit your application and don't forget to send an updated CV;



2. Get a call by our
Recruitment Specialist;



3. Start your interview process;



4. Get selected;

5. Start your journey