Customer, Order & Technical Support Specialist (Italian / English- speaking) - Medical Equipment Porto

Customer, Order & Technical Support Specialist (Italian / English- speaking) - Medical Equipment
Porto
Porto, Porto District, Portugal

Overview

Customer, Order & Technical Support Specialist (Italian / English-speaking) - Medical Equipment - 2000€ Welcome Bonus. Job location: Porto, Portugal (On-Site).

Experience the power of a
- changing career. We are a global technology and services leader that powers the brands of the future, delivering technology and integrated solutions in over 70 countries. We are recognized with awards such as World-'s Best Workplaces, Best Companies for Career Growth, and Best Company Culture.

If you’re looking to grow and be inspired, as a Customer & Technical Support Specialist in Porto, Portugal (On-Site), you will provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

Career growth and personal development. We’ll provide training,
- edge technologies, and ongoing support to succeed. About 80% of our managers and leaders have been promoted from within. We offer a range of FREE Learning and Leadership Development programs to support your career goals.

What You Will Do In This Role

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Your Qualifications

• Fluent in Italian (written and spoken) and English at C1 level.
• Ability to support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Problem-solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Patience and good temper to handle disputes and emergencies.
• Active listening and empathy to resolve client issues.
• (Bonus) Knowledge or background in healthcare, diabetes devices, or technical support.

What’s In It For You

• Competitive salary (base and additional bonuses)
• 2000€ Welcome Bonus
• Relocation Package if you come from abroad
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on

Other Information

Experience the best version of you. If this feels like the perfect next step in your career journey, apply today and discover why 440k+ professionals around the globe call Concentrix their employer of choice.

Concentrix is an
- opportunity employer. We are united as one team, one company, globally, and are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: Italian (Required)

Time Type: Full-time

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