Customer, Order & Technichal Support Specialist ( German / English- speaking) - Medical Equipme[...] Porto

Overview

Customer, Order & Technical Support Specialist ( German / English- speaking) - Medical Equipment - 3000€ Welcome Bonus at Concentrix. Location: Porto, Portugal (On-Site).

Join a global technology and services leader that powers brands with technology and integrated solutions. We support medical devices and related products across European markets, delivering customer care and technical assistance with accurate order management and empathetic support.

What You Will Do In This Role

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Your Qualifications

• Are fluent, both verbal and written, in German + C1 level in English.
• Can support more than one market simultaneously.
• Have a strong customer service orientation with excellent communication skills.
• Possess
  - solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

What’s In It For You

• Competitive salary (base and additional bonuses)
• 3000€ Welcome Bonus
• Relocation Package if you come from abroad
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on

Experience the best version of you! If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We are united as one team, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work

In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRИ Porto - Avenida Sidonio Pais Nº 93

Language Requirements: German (Required)

Time Type: Full-time

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R1656893

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: IT Services and IT Consulting

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