Customer, Order & Technichal Support Specialist (English- speaking) - Medical Equipment Porto

Customer, Order & Technical Support Specialist (English-speaking) - Medical Equipment at Concentrix

Overview

Join to apply for the Customer, Order & Technical Support Specialist (English-speaking) - Medical Equipment role at Concentrix. You will provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets. This is an
- site role in Porto, Portugal.

What You Will Do In This Role

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Your Qualifications

• Fluent in English (C2 level, verbal and written).
• Ability to support more than one market simultaneously.
• Strong customer service orientation with excellent communication skills.
• Problem-solving, prioritization, and organizational skills.
• Ability to stay calm under stress and adapt quickly to change.
• Patience and good temper to handle disputes and emergencies.
• Active listening and empathy to resolve client issues.
• Bonus: knowledge or background in healthcare, diabetes devices, or technical support.

What’s In It For You

• Competitive salary (base and additional bonuses).
• Central location in Porto, Portugal.
• Bring-a-friend (referral) bonus opportunities.
• Full paid training on the company and the project you’ll be working on.

Additional Information

Experience the best version of you. If this feels like the perfect next step in your career journey, apply today and discover why Concentrix is trusted by 440k+ professionals worldwide. Concentrix is an
- opportunity employer with a commitment to a work environment free from discrimination and harassment. Eligibility to work: in accordance with Portugal’s law, only applicants legally authorized to work in Portugal will be considered.

Location: PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: English (Required)

Time Type: Full-time