Customer, Order & Technichal Support Specialist (English- speaking) - Medical Equipment Porto

Customer, Order & Technichal Support Specialist (English- speaking) - Medical Equipment
Porto
Porto, Porto District, Portugal

Customer, Order & Technichal Support Specialist (English- speaking) - Medical Equipment page is loaded## Customer, Order & Technichal Support Specialist (English- speaking) - Medical Equipmentlocations: PRT Porto - Avenida Sidonio Pais Nº 93posted on: Posted Yesterdayjob requisition id: R1656872Job Title:Customer, Order & Technichal Support Specialist (English- speaking) - Medical Equipment
Job Description**Experience the power of a
- changing career**If you’re looking to grow and be inspired, as a **Customer & Technical Support Specialist** in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets. **Career growth and personal development**We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of **FREE Learning and Leadership Development programs** designed to set you on your way to the kind of career you’ve always envisioned. **What you will do in this role**As a Customer & Technical Support Specialist, you will:* Deliver **technical support and troubleshooting** for medical diabetes devices, consumables and accessories. * Manage **order intake and renewals** in compliance with company guidelines. * Assist customers with **product usage and ordering** through multichannel support (calls, email, chat, and SMS). * **Accurately document** all customer contacts in English. * Apply **active listening and empathy** to handle sensitive patients and situations. * Follow defined **procedures and scripts** to ensure regulatory and safety standards. **Your qualifications**Concentrix is a great match if you:* Are fluent, both verbal and written in **English** (**C2 level )*** Can support **more than one market simultaneously**. * Have a **strong customer service orientation** with excellent communication skills. * Possess **problem-solving, prioritization, and organizational skills**. * Stay **calm under stress** and adapt quickly to change. * Have the **patience and good temper** to handle disputes and emergencies. * Apply **active listening and empathy** to resolve client issues. * (Bonus) Bring **knowledge or background in healthcare, diabetes devices, or technical support**. **What’s in it for you**In this role, we offer benefits that support your lifestyle:* Competitive salary (base and additional bonuses)* Central location in Porto, Portugal* Bring-a-friend (referral) bonus opportunities* Full paid training on the company and the project you’ll be working on**Experience the best version of you!**If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over **440k+
- changers** around the globe call Concentrix their *employer of choice*. **Concentrix is an
- opportunity employer**We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. **Eligibility to work**In accordance with Portugal’s law, only applicants who are **legally authorized to work in Portugal** will be considered for this position. Location:PRT Porto - Avenida Sidonio Pais Nº 93Language Requirements:English (Required)Time Type:**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. # **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered,
- powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing
- changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated,
-
- end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who
- defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.

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