Customer, Order & Technichal Support Specialist - Night Shift (German/English- speaking) - Medi[...] Porto

Join to apply for the Customer, Order & Technical Support Specialist - Night Shift (German/English- speaking) - Medical Equipment - 3000€ Welcome Bonus role at Concentrix.

Job Title: Customer, Order & Technical Support Specialist - Night Shift (German/English- speaking) - Medical Equipment - 3000€ Welcome Bonus

Job Description

Experience the power of a
- changing career. We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We’re proud to be recognized with awards such as "World-'s Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.

If you’re looking to grow and be inspired, as a Customer & Technical Support Specialist in Porto, Portugal (On-Site), you will be providing customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to customers across European markets.

Career growth and personal development. We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

As a Customer & Technical Support Specialist, you will:

• Deliver technical support and troubleshooting for medical diabetes devices, consumables and accessories.
• Manage order intake and renewals in compliance with company guidelines.
• Assist customers with product usage and ordering through multichannel support (calls, email, chat, and SMS).
• Accurately document all customer contacts in English.
• Apply active listening and empathy to handle sensitive patients and situations.
• Follow defined procedures and scripts to ensure regulatory and safety standards.

Your Qualifications

Concentrix is a great match if you:

• Are fluent in German (verbal and written) and English at C1 level.
• Can support more than one market simultaneously.
• Are available to work on Night Shift.
• Have a strong customer service orientation with excellent communication skills.
• Possess
  - solving, prioritization, and organizational skills.
• Stay calm under stress and adapt quickly to change.
• Have the patience and good temper to handle disputes and emergencies.
• Apply active listening and empathy to resolve client issues.
• (Bonus) Bring knowledge or background in healthcare, diabetes devices, or technical support.

What’s In It For You

In this role, we offer benefits that support your lifestyle:

• Competitive salary (base and additional bonuses)
• 3000€ Welcome Bonus
• Relocation Package if you come from abroad
• Central location in Porto, Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you’ll be working on

Experience the best version of you! If this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their employer of choice.

Concentrix is an
- opportunity employer. We’re proudly united as one team, one company, globally. We’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Eligibility to work: In accordance with Portugal’s law, only applicants who are legally authorized to work in Portugal will be considered for this position.

Location: PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: German (Required)

Seniority level: Entry level

Employment type: Full-time

Job function: Other | Industries: IT Services and IT Consulting

We’re also featuring related opportunities in Porto. Referrals increase your chances of interviewing at Concentrix by 2x. Get notified about new Customer Specialist jobs in Porto, Portugal.