Customer Order Handler - 1 year contract Maia

Customer Order Handler - 1 year contract
Maia
Maia, Porto District, Portugal

This job will provide you with an opportunity to further your career alongside some of the best and most passionate technology experts from around the world in a leading company within the test, measurement and data analytics industry. You will be a strong contributor collaborating closely with colleagues from various business functions.

At HBK, we live up to our three values: Be True, Own It and Aim High. We believe in absolute integrity – it’s how we win for stakeholders, the environment and each other. We believe in teamwork and keeping our promises – to ourselves and others. Finally, we believe in being bold and positive. This is how we perform at our best and achieve greater success.

The position:

We are currently looking for a Global Customer Order Handler to manage the orders for HBK, currently for a 1 year contract. Together with your colleagues in the Global Order Management team, you will support the order processing & shipping for HBK, ensuring delivery on time to our customers and
- quality support for our internal customers. You will ensure customer and regulatory requirements are met for orders in close collaboration with colleagues from Sales, Operations/Supply Chain, Export Control, Customer Care and Finance.

You will be based in our site in Porto, or from home within Portugal and have a close collaboration with your colleagues in both the UK, US, Germany, Portugal and Asia.

Primary Responsibilities

You will be responsible for delivering and improving on:

• Order management (entry and processing) in accordance with applicable targets for delivery compliance.
• Follow-up on order backlog globally
• Prepare and follow up on credit control & prepayments
• Prepare export and import declarations & documents (including appropriate labelling, customs clearance, HS codes, certificates and handling of dangerous goods)
• Booking and handling of shipments; primarily courier & air freight via portals.
• Invoicing of orders
• Manual transfer of data in ERP systems
• Close cooperation with internal departments; and external partners as Authorities, Freight Forwarders and Suppliers
• Continuous improvements of processes and contributing in
  - shops and team projects
  
  

To be our next Order Handler ideally you will possess:

• Previous experience with order processing, shipping or logistics preferred
• Experience working in a customer service oriented environment that works to tight deadlines
• Excellent communication skills
• Experience in Microsoft Office suite, Oracle or SAP ERP
• Fluent in English
• Experience in working with LEAN and continuous improvements an advantage
  
  

Live our Values by being:

• A fast learner, flexible towards changes in processes, good understanding of
  - logic
• Empathetic, supportive, good communicator with the ability to create an open and positive dialogue across departments
• Positive in your outlook on life, sees opportunities and strengths in diversity, open to change
• Loves teamwork and have the proven ability to work as part of a wider global team - contributing in a positive and constructive manner, securing good team cooperation, prioritization and high engagement
• Responsible, efficient and strives to succeed within the agreed deadlines, has an energetic “can do” attitude.
• Ability to work independently, solving problems quickly, rationally and with high quality
• High attention to detail and ensuring necessary processes are followed quickly and promptly
• Good planning and organizing skills, prioritizes the tasks to be performed well ahead of time. Creates an overview and reacts proactively to secure that deadlines are met and customer and stakeholders are satisfied.
• Continually looking to optimise our processes and participate in team projects
  
  

We Offer

Freedom with responsibility is the framework for HBK’s employees. This allows for a good balance between work and family life and for constant development of professional and personal skills in an international and enjoyable working environment.

One Company – HBK

On 1 January 2019, Brüel & Kjær and HBM merged their activities into a new company called HBK (Hottinger Brüel & Kjær). With more than 3, 500 employees worldwide and production facilities in Denmark, Germany, the UK, the USA, China and Portugal and presence in 80 countries, HBK is a leading player in the test and measurement area. For further info please visit www.hbkworld.com.

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