Customer Order Management Specialist

Customer Order Management Specialist
Lisboa
Lisboa, Lisboa, Portugal

Customer Order Management Specialist page is loaded## Customer Order Management Specialistlocations: Lisbon, Portugaltime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 9, 2025 (30+ days left to apply)job requisition id: R0035521## **Job Description:**At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women's health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Our Technical Operations division develops, manufactures and supplies
- quality products so our patients can live better lives. Creating and delivering
- changing products means getting it right first time is a shared responsibility, so our global manufacturing teams work closely together to ensure quality, accuracy and safety at all times. That means a culture of empowerment, where speaking up is valued, and growth and development are constant. **Ferring+You**As our Customer Order Management Specialist you will ensure that all products required by customers are available with the right level of inventory in order to achieve budget/business targets of marketing, sales, finance and operations. You will ensure good and smooth coordination between the department and all internal and external customers, collaborating with planning function, regulatory and markets. You will understand and keep track of replenishment/shipment to the markets/customers, focusing on delivering on time and in full, avoiding/minimizing backorder, understanding the market's specific requirement and the market's dynamics. You will be the single point of contact for local markets for any orders and replenishment matters. **Your day at Ferring*** Understand customer requirements and transform into fulfilment actions, manage and monitor
-
- day sales orders. * Support and coordinate import/export/logistic/distribution and customer service activities. * Control of local inventory level available for sale and ensure on time, in full replenishment when required, avoid/minimize backorder and optimize transport cost and efficiency. * Lead discussions with Global Supply Chain teams and local markets to ensure the availability of the product and ensure on time shipment. * Ensure that
- up, transport and delivery occur properly and timely with the right shipping documentation and follow up proactively to ensure no or low backorder and delays, inform relevant stakeholders proactively on order status, especially for delays or critical out of stock. * Update and ensure data integrity in reports & KPIs and perform spot analysis when required. * Coordinate and support of actions in case of recall, quality investigation, traceability inquiry, repack, and other pharmaceutical operations, monitor the return of expired or damaged goods and coordinate the issuance of relevant document (e. G. , credit notes). * Provide the right documents such as shipping documents, invoice, credit note at the right price and right payment terms. * Monitor and respect the annual transportation budget. Optimize transport and logistics aspects. **Behind our innovation. . . There's you*** Experience with import/export/logistic & distribution aspects. * Understanding of Trade & Compliance matters. * Technical mastery in ORACLE / SAP* Advanced proficiency in Microsoft office (Word, Excel, Power
Point)* Power BI and One
Note skills. * Ability to respond appropriately under pressure. * Learning mindset and agility. * Sound judgment, analytical mindset and excellent
- solving skills. * A positive attitude,
- player and the ability to build relationships with customers and key stakeholders. * Proficiency in English, both verbal and written. * Flexibility to adapt to Asia Pacific time zones. * **Note:** **For graduated candidates -->



** experience in all aspects is not mandatory if fluent English and learning agility can be demonstrated. **People come first at Ferring*** Get inspired from our commitment to advocate for everyone's right to build a family, no matter who you are, where you live or who you love* Our inclusive support package – "Building Families at Ferring" provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring. * Parental leave for both birthing and
- birthing parents* Extended support on family building journey
Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member's contributions. Imagine the power of your career when it's Ferring + You. **Behind our purpose. . . There's you**If our mission and your vision are aligned, please apply!We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status. ***Note to agencies:*** this search is being managed by Ferring's Talent Acquisition team. Kindly do not send us spontaneous profiles. ## **Location:**Ferring Service Center Portugal
At Ferring, we're committed to advocating everyone's right to build a family. That's why we're launching our most inclusive and comprehensive family building benefits package yet. The package recognises the complexities of building a family and aims to remove financial barriers associated with fertility treatment and family building options, by providing financial support and a global minimum standard of 26-weeks of paid parental leave. We'll offer support for fertility treatments, surrogacy programmes, adoption, egg freezing, counselling and related services, as well as paid leave for fertility treatment and adoption procedures. Driven by its entrepreneurial spirit and enabled by a decentralised organisational setup, Ferring will harness its
- class competencies in science and business with other innovative technologies to create solutions for patients and doctors. By developing an understanding of people's needs, we will deliver personalised healthcare solutions, integrating pharmaceutical products with diagnostics, data, devices, education and support services to optimise health outcomes. Ferring will be the
- leading, most trusted healthcare company in reproductive medicine and maternal health, and a leader in specialty areas within gastroenterology and urology. Each of us at Ferring will contribute to providing innovative solutions to help people live better lives. We will devote significant research and development investment to new therapeutics, life cycle management and next generation healthcare solutions. As a privately owned, specialty healthcare company that operates globally, Ferring will grow revenues at a rate that is 50% faster than the industry average. We will strive for efficiencies in our business and create flexibility to invest in opportunities to build our future. We are, and continue to be, part of a transparent and aligned company. We strive to best address the needs of patients, stakeholders and customers by collaborating across functions, experimenting and sharing our practices, and continuously learning. We are always guided by the Ferring Philosophy.

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