Customer Project Manager

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As a Customer Project Manager in Nokia's Cloud and Network Services (CNS) Europe Program Management Team, you will play a pivotal role in delivering
- native projects for telecommunication operators across Europe. You'll lead initiatives from conceptualization through to completion, ensuring projects adhere to scope, budget, and quality standards while fostering strong customer relationships. Collaborating closely with Business Delivery Managers, Technical Managers, and various teams including Sales and Engineering, you will drive project success and customer satisfaction. In an inclusive and dynamic work environment, our team of innovators thrives on challenging the status quo, offering opportunities for personal growth and professional development. You will also engage in strategic discussions regarding upselling and cross‑selling, contributing to Nokia's mission of excellence in service delivery and customer value creation.

How You Will Contribute And What You Will Learn

• Lead and manage
  -
  - end delivery of projects, ensuring adherence to scope, budget, schedule, and quality standards.
• Establish strong relationships with external customers, partners, and internal stakeholders, fostering collaboration across cross‑functional teams.
• Oversee project communication, including planning, risk assessment, change management, and opportunity identification.
• Ensure customer satisfaction and project success, maintaining high standards for financial performance and contractual obligations.
• Facilitate project closeout processes, ensuring thorough transition and handover of deliverables.
• Proactively identify and address challenges while distilling complex information into actionable insights for stakeholders.
• Participate in the sales process, identifying upselling and cross‑selling opportunities with customers.
• Travel within Europe approximately 20% of the time to engage with stakeholders and manage project‑related activities.

Key Skills And Experience

You have:

• 5–8 years of relevant experience in managing projects/programs within the telecom or IT industry, preferably in the cloud.
• Proven ability to lead teams and manage stakeholders effectively.
• Strong interpersonal communication skills with cross‑cultural awareness.
• Experience in budget management and financial forecasting of projects.
• Fluent in English, both spoken and written.
• European Union, Switzerland or United Kingdom nationality and residence, due security requirements.

It would be nice if you also had:

• Experience managing core network implementation projects, especially in 5G and cloud.
• PMP or PMI Project Management certification.
• Ability to influence stakeholders outside your immediate job area.
• Capacity to handle multiple projects simultaneously with good stress tolerance.

About Us

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

About The Business Group

In Cloud and Network Services, as Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to
- native software and
-
- service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits in Portugal

• Flexible working arrangements and additional flex benefits to support work–life balance
• A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
• Medical and life insurance plan, plus paid sick leave for added security
• Meal allowance to support daily needs
• Car allowance based on eligibility
• Well-being programs to support your mental and physical health
• Opportunities to engage with Nokia Employee Resource Groups (NERGs), as well as access to mentors, coaches, and Employee Growth Solutions
• A learning culture that promotes continuous personal and professional growth – for your role and beyond

Seniority level

Not Applicable

Employment type

Full-time

Job function

Project Management

Industries

IT Services and IT Consulting and Telecommunications