Customer Quality Engineer

At Bloq. it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the
- growing Smart Locker company in the world and one of the fastest growing scale‑ups in Europe.

We are in search of a Deployment and Maintenance Quality Engineer to join our innovative team as our new#bloqstar. In this role, you'll play a crucial role in the Quality team.

What you’ll be doing:

• Continuously monitor the performance of lockers after installation, collecting data on failures, defects, and other
  - conformities
• Analyze historical and real‑time data to identify trends, root causes of problems, and improvement opportunities
• Design and implement a structured process for collecting, logging, and tracking customer complaints
• Proactively manage quality issues reported after installation, ensuring a quick and effective resolution
• Analyze complaint trends to identify recurring component failures, batch issues, or usage patterns
• Implement corrective and preventive actions to avoid the recurrence of problems
• Coordinate with maintenance and engineering teams to ensure the quality of solutions
• Lead continuous improvement initiatives, seeking to optimize installation and maintenance processes
• Develop and implement new Key Performance Indicators (KPIs) to measure product and service quality
• Collaborate in creating technical documentation and training for maintenance teams, aiming to standardize processes and increase technical knowledge
• Improve the organization and accessibility of information in databases, facilitating analysis and decision‑making
• Develop customized reports to meet the needs of different areas of the company.

What you’ll bring to the table:

• Proven experience in electronics, electromechanical or cables product manufacturing
• Bachelor's degree in a relevant field like engineering, quality management, etc. is a plus
• Strong knowledge of quality control methodologies, tools, and best practices
• Excellent analytical, problem‑solving, and data analysis skills
• Great negotiation and conflict management skills
• Effective communication and interpersonal skills
• Fluent in English (written and spoken)

It would be great if you would also have:

• Quality management certification
• Support on field
• Management on maintenance

Why join us?

The opportunity to join our OPS-Quality Team and play a key role in developing and implementing corrective action plans and processes, while contributing to innovative solutions that drive Bloq. it’s revolution in the smart locker industry;

• A dynamic and
  - paced work environment that fosters innovation, collaboration, and continuous learning;
• A dynamic and
  - paced work environment that fosters innovation, collaboration, and continuous learning;
• Competitive salary and benefits package, tailored to your experience and skills, including
  - based bonus and Portuguese health insurance;
• Flexible working conditions, with a
  - friendly policy and a flexible schedule, allowing you to maintain a healthy
  - life balance;
• Monthly
  - person meetings at our HQ office in Lisbon, Portugal, providing an opportunity to connect with the team and immerse yourself in our company culture;
• The chance to make a meaningful impact by enhancing product quality and supporting our mission to deliver affordable and sustainable solutions;

If you're a passionate quality ready to shape the future of smart locker solutions, Bloq. it is the place for you.

Ready to join the revolution?