Customer Relations Manager Europe (Textile Industry)

Customer Relations Manager Europe (Textile Industry)

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99, 500 employees operate a network of 2, 500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Job Description

Acquire new customers in bluesign’s current core industries Outdoor and Active Sportswear, Denim, Professional Wear, Promotional Apparel and Footwear in the Territory.

Focus lies on the acquisition of brands and retailers, but also on Garment Manufacturers/Assemblers, Material Manufacturers and Chemical Suppliers.

Work together with Brand Services to create initiatives that drive customer engagement and retention.

Market Penetration: Execute targeted market penetration strategies to elevate bluesign’s presence and adoption within the territory.

Specific Responsibilities

• Keeps good relations to Marketing, Brand Services and other divisions / departments
• Manages workload
• Manages personal responsibilities and assignment
• Manages trainings and qualifications individually

Sales

• Establish the bluesign system and services in the target segments together with the bluesign organization (especially with CRM colleagues, Brand Services team and Marketing team)
• Sales and Market Feedback: Provide regular updates on sales activities, competitor activities, and market trends within the territory.
• Objectives and Budget Achievement: Meet or exceed objectives outlined in the
  - range plan and annual budgets, contributing to the overall growth strategy.
• Standards and Best Practices: Uphold and implement company standards, ensuring quality and consistency in all sales and customer interactions.

Qualifications

• Established and profound network in textile brand world (+10 years brand experience)
• Profound knowledge in textile supply chain (Product Design, Development, Sourcing, Materials, Quality/Sustainability Experience)
• Experience with multi stakeholder initiatives (textile-, NGO’s – and sustainability organizations within the textile supply chain)
• Profound knowledge in textile processing and manufacturing chain

Required Skills

• Selling experience and meeting budget line
• National/International travel experience
• Excellent people skills and eloquent networker
• Upbeat and enthusiastic attitude
• Organizational skills and high level of independency
• Solution oriented
• Additional language skill of advantage

Reporting Line

• To CRM Head Of Sales Europe and Africa, Marco Volpi

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Business Development

Industries

Retail Apparel and Fashion

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