Customer Relationship Management Specialist Benavente

Overview

CTR/Hayco is a multinational manufacturing company looking for a Customer Service Specialist to join our Revenue team in Portugal.

The Customer Service Specialist is a pivotal position in our company with critical mission points: responds to customer inquiries across multiple channels, ensuring fast, clear, and professional communication with customers. Resolves customer issues with empathy and efficiency. Builds trust and satisfaction by handling problems effectively. Documents customer interactions and feedback. Supports continuous improvement and
- driven decisions. Provides insights to internal teams based on customer feedback. Helps improve service quality, product features, and user experience. Supports order processing and
- sales activities. Ensures smooth execution of transactions and
- ups. Contributes to customer retention and loyalty and ensures customer surveys are released, and corresponding feedback is collected.

Job Responsibilities

• Ensure all customer orders and forecasts comply with internal ROE policies. Applies to all order types (BTS, MTO) and customers.
• Support organic sales conversion activities to meet or exceed budget targets through proactive
  - up with KAMs.
• Deliver Performance Assurance - Coordinate with Logistics and Planning teams to ensure timely and complete deliveries to customers. Track and report service level KPIs, ensuring performance is aligned with customer expectations and internal targets.
• Maintain accurate and
  -
  - date backlog records, monitoring the order fulfillment in a timely manner. Ensure backlog root causes are properly justified, providing visibility and insights to internal stakeholders and customers.
• Assure proper invoicing process. Analyze internal master plans and schedules to support accurate invoice projections.
• Analyze demand forecast changes and assess impacts on inventory levels. Highlight risks to KAMs, Inventory management and Purchasing teams.
• Monitor and follow up on customer AR to ensure timely collection and minimize overdue exposure.
• Manage execution of EOL product lifecycle, including leftovers identification and invoicing.
• Manage communication with customers and amongst all stakeholders.

Job Requirements

• 2 - 5 years in similar job responsibilities.
• Proven experience in customer relationship, invoicing process, logistics and transportation acumen.
• Energetic communication.
• Empathy.
• Planning and analytical skills.
• English proficiency both spoken and written - mandatory.

If you believe you are the best candidate for this opportunity, send us your application!

Job Details

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service, Public Relations, and Product Management
• Industries: Manufacturing, Chemical Manufacturing, and Turned Products and Fastener Manufacturing