Customer Relationship Manager Porto

Customer Relationship Manager
Porto
Porto, Porto District, Portugal

Unlock your potential with a challenging role

About the Job

This is an exciting opportunity for an experienced customer service representative to take their career to the next level. As a member of our team, you will have the chance to develop new skills and advance in your profession.

Your Main Responsibilities

• You will communicate with customers through various channels, such as email, chat, and phone, responding to their inquiries and resolving their issues in a timely manner.
• You will build strong relationships with customers by listening to their concerns, answering their questions, and finding solutions to their problems.
• You will work collaboratively with colleagues to achieve team goals and objectives.
• You will analyze customer data to identify trends and patterns, and use this information to improve our services and products.
• You will stay
  -
  - date with industry developments and best practices in customer service.

What You'll Need

• You should have experience working in
  - facing roles, preferably in the travel or online booking industry.
• You should be proficient in multiple languages, including Spanish and English.
• You should have excellent communication and interpersonal skills, as well as the ability to work under pressure.
• You should be
  - motivated, proactive, and
  - driven.
• You should be willing to learn and adapt quickly to new situations and technologies.
• You should have a strong passion for delivering excellent customer experiences and exceeding customer expectations.