Customer Representative (Dutch-speaking) - Digital wallet Lisboa

Customer Representative (Dutch-speaking) - Digital wallet
Lisboa
Lisboa, Lisboa, Portugal

Customer Representative (Dutch-speaking) - Digital Wallet, Lisbon

Client:

Concentrix

Location:

Lisbon, Portugal

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

63b04fab6acd

Job Views:

4

Posted:

18. 05. 2025

Expiry Date:

02. 07. 2025

Job Description:

Experience the power of a
- changing career

Are you looking for what's next? We're a global technology and services leader that powers the brands of the future. We help
- known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. And we're proud to be recognised with awards such as "World's Best Workplaces, " "Best Companies for Career Growth, " and "Best Company Culture, " year after year.

If you're looking to grow and be inspired, as a Customer Service Representative for Digital Wallet in Portugal (Remote), you will ensure that performance goals are met across all operations and fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.

Career growth and personal development

We'll give you all the training,
- edge technologies, and the continuing support you'll need to succeed. At Concentrix, there's a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the career you've always envisioned.

What you will do in this role

As a Customer Service Representative, you will:

• Deliver exceptional support to customers via phone, chat, and email, representing a leading digital wallet with professionalism and enthusiasm.
• Accurately document customer interactions, resolutions, and
  - ups in the CRM system.
• Collaborate with team members to continuously improve the customer experience.
• Stay informed on the latest products, policies, and services to provide timely and accurate information.
• Demonstrate warmth, empathy, and enthusiasm in every customer interaction.
• Apply your knowledge of digital wallet products to troubleshoot issues and resolve customer concerns efficiently.

Concentrix is a great match if you:

• Have a high level of Dutch (C1 written and oral) and a good level of English (B2)
• Have 1 year of experience working in a
  - paced
  - based retail, hospitality or customer service environment is preferred.
• Have a high school diploma (or the applicable hiring country equivalent).
• Have experience in an internet company, financial services industry or transaction processor preferred.
• Are attentive to detail and possess organisational skills.
• Have a strong working knowledge of PC-based internet and software applications.
• Are excellent
  - solvers with a creative,
  - oriented mindset.

If you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this or another role.

What's in it for you

In this role, we offer benefits that support your lifestyle:

• Support a recognized digital wallet brand committed to security, innovation, and customer experience.
• Full-time with indefinite contracts (negotiable based on experience and client needs)
• Competitive salary and performance bonus
• Full Work from Home position based in Lisbon, Portugal. (Training
  - site)
• Refer-a-friend bonus opportunities
• Full paid training on the company and project
• Career development programs, courses, and language classes

Experience the best version of you!

If this sounds like the perfect next step, we want to hear from you. Apply today and discover why over 440k+ global professionals call Concentrix their "employer of choice. "

Concentrix is an
- opportunity employer

We are committed to equal employment opportunities for all candidates, fostering a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other protected class.

Eligibility to work

In accordance with Portugal's law, only applicants legally authorized to work in Portugal will be considered. If you're not a passport holder of the country, you might need a work permit. Check our Blog for more info.

Bank or payment details should not be provided when applying. All applications should be made via the 'Apply now' button.