Customer Representative (Dutch-speaking) - Online Booking Services Porto

Overview

Customer Representative (Dutch-speaking) - Online Booking Services

What You Will Do In This Role

• Respond to customer inquiries across multiple channels (e. g. , email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
• Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
• Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
• Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
• Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
• Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.

Your Qualifications

• Are fluent in Dutch (written and spoken) and have a strong command of English for internal communication.
• Have experience in customer service, preferably in the travel or online booking industry.
• Are passionate about travel and hospitality, with an understanding of the needs and expectations of travelers.
• Are skilled at interpreting and applying company policies, procedures, and service guidelines to assist customers effectively.
• Can work independently, make sound decisions, and document customer interactions accurately and efficiently.
• Possess excellent
  - solving skills and can deliver personalized solutions to meet customer needs and resolve issues.

What’s In It For You

• Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
• Competitive salary and performance bonus
• Work from home in Portugal
• Bring-a-friend (referral) bonus opportunities
• Full paid training on the company and the project you'll be working on
• Career development programs

Location

PRT Porto - Avenida Sidonio Pais Nº 93

Language Requirements: Dutch

Time Type:

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R1671513

Equal Opportunity

Concentrix is an
- opportunity employer We’re proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation.