Customer Representative (European Portuguese-speaking) - Fashion e-Commerce - Remote Porto

Customer Representative (European Portuguese-speaking) - Fashion e-Commerce - Remote
Porto
Porto, Porto District, Portugal

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Client:

Concentrix

Location:

Porto, Portugal

Job Category:

Other

-

EU work permit required:

Yes

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Job Reference:

80088441bf3a

Job Views:

3

Posted:

30. 06. 2025

Expiry Date:

14. 08. 2025

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Job Description:

Description

Experience the power of a
- changing career

We are a global technology and services leader powering the brands of the future. We help
- known brands improve their businesses with technology and integrated solutions across over 70 countries. We are recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture. ”

If you’re looking to grow and be inspired, as a Customer Service Representative in Portugal (Remote), you will ensure that performance goals are met and that client expectations related to operational excellence—high quality, efficiency, and customer journey improvement—are fulfilled.

Career growth and personal development

We provide training,
- edge technologies, and ongoing support to help you succeed. At Concentrix, there’s significant potential for career and personal growth, with about 80% of our managers promoted from within. We also offer free Learning and Leadership Development programs to help you achieve your career goals.

What you will do in this role

As a Customer Service Representative, you will:

• Respond to customer inquiries via email, chat, and phone, accurately updating CRM systems.
• Build strong relationships with customers by addressing questions and concerns promptly, professionally, and empathetically.
• Enhance customer retention and loyalty through effective resolutions and positive interactions.
• Maintain a professional and friendly demeanor, fostering trust and satisfaction.
• Collaborate with team members and management to improve service quality.
• Provide feedback on recurring issues and suggest process improvements.

Concentrix is a great match if you:

Are fluent in European Portuguese (written and spoken) and proficient in English for internal communication.

Have customer service experience, preferably in
- commerce or fashion.

Are passionate about fashion and understand online shoppers' needs.

Can understand and apply company policies, procedures, and product details.

Can work independently, make decisions, and document interactions accurately.

Have excellent
- solving skills and can provide tailored solutions.

If you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right role.

What’s in it for you

We offer benefits supporting your lifestyle:

• Full-time with indefinite contracts (depending on experience and client needs)
• Competitive salary and performance bonus
• Work from home in Portugal
• Referral bonuses
• Paid training on the company and project
• Career development programs, courses, and language classes

Experience the best version of you!

If this is the perfect next step, apply today and join over 440, 000+
- changers worldwide calling Concentrix their employer of choice.

Concentrix is an
- opportunity employer

We are committed to equal employment opportunities and a work environment free from discrimination and harassment. Our recruitment practices are based on business needs, job requirements, and qualifications, regardless of race, age, gender identity, sexual orientation, etc.