Customer Representative (European Portuguese-speaking) - Online Booking Services
Customer Representative (European Portuguese-speaking) - Online Booking Services
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Job Title:
Customer Representative (European Portuguese-speaking) - Online Booking Services
Job Description
Experience the power of a
- changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture, ” year after year.
If you’re looking to grow and be inspired, as a Customer Service Representative in Porto, Portugal (On-Site), you will ensure that performance goals are met across all operations. And that we fulfill client expectations related to operational excellence: high targets regarding quality, efficiency & customer journey improvement.
Career growth and personal development
We’ll give you all the training,
- edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. About 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What You Will Do In This Role
As a Customer Service Representative, you will:
- Respond to customer inquiries across multiple channels (e. g. , email, chat, phone), ensuring accurate and timely updates in CRM systems with all relevant details.
- Build strong relationships with customers by addressing their questions and resolving issues professionally, promptly, and with empathy.
- Enhance customer loyalty and satisfaction by providing effective solutions and ensuring a seamless experience throughout every interaction.
- Maintain a friendly, professional, and approachable tone in all communications, fostering trust and positive engagement.
- Collaborate closely with team members and management to optimize workflows and deliver a superior customer experience.
- Identify common customer challenges, provide actionable feedback on recurring issues, and proactively suggest areas for improvement in processes or policies.
Concentrix is a great match if you:
- Are fluent in European Portuguese (written and spoken) and have a strong command of English for internal communication.
- Have experience in customer service, preferably in the travel or online booking industry.
- Are passionate about travel and hospitality, with an understanding of the needs and expectations of travelers.
- Are skilled at interpreting and applying company policies, procedures, and service guidelines to assist customers effectively.
- Can work independently, make sound decisions, and document customer interactions accurately and efficiently.
- Possess excellent
- solving skills and can deliver personalized solutions to meet customer needs and resolve issues.
What’s In It For You
In this role, we offer benefits that help you support your unique lifestyle:
- Full-time with indefinite contracts (negotiable depending on your experience and our client's needs)
- Competitive salary and performance bonus
- Central location in Porto, Portugal
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+
- changers around the globe call Concentrix their “employer of choice. ”
Concentrix is an
- opportunity employer
We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation,
Location:
PRT Porto - Avenida Sidonio Pais Nº 93
Language Requirements:
Portuguese
Time Type:
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R1570556
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
IT Services and IT Consulting
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#J-18808-Ljbffr- Informações detalhadas sobre a oferta de emprego
Empresa: Concentrix Localização: Porto
Porto, Porto District, PortugalPublicado: 9. 7. 2025
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