Customer Representative (German-speaking) - Coffee Machine Brand Lisboa

Customer Representative (German-speaking) - Coffee Machine Brand
Lisboa
Lisboa, Lisboa, Portugal

Customer Representative (German-speaking) - Coffee Machine Brand

Join to apply for the Customer Representative (German-speaking) - Coffee Machine Brand role at Concentrix

Job Title:

Customer Representative (German-speaking) - Coffee Machine Brand

Job Description

Experience the power of a
- changing career. We are a global technology and services leader that powers the brands of the future. We help
- known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. We are proud to be recognized with awards such as "World's Best Workplaces, " “Best Companies for Career Growth, ” and “Best Company Culture. ”

If you’re looking to grow and be inspired, as a Customer Service Representative in Lisbon, Portugal (Hybrid), you will ensure that performance goals are met across all operations and that we fulfill client expectations related to operational excellence, including quality, efficiency, and customer journey improvement.

Career growth and personal development

We provide comprehensive training,
- edge technologies, and ongoing support. At Concentrix, there is significant potential for career and personal growth, with about 80% of our managers and leaders promoted from within. We offer various FREE Learning and Leadership Development programs to help you achieve your career goals.

Responsibilities

• Assist clients via inbound calls, chat, or email, answering inquiries and addressing requests
• Resolve product or service issues by clarifying customer complaints
• Provide accurate, complete information using the appropriate methods/tools

Qualifications

• High proficiency in German (written and oral) and fluent in English (B2)
• Excellent communication skills
• Previous experience in Customer Service or sales
• Proactive,
  - motivated, and a team player

If you do not meet all criteria, we still encourage you to apply. We will do our best to match you with the right role.

Benefits

• Full-time position with indefinite contract (negotiable)
• Competitive salary and performance bonus
• Hybrid work in Lisbon, Portugal
• Referral bonuses
• Paid training and development programs

If this opportunity excites you, apply today and join over 440, 000 professionals worldwide who consider Concentrix their employer of choice.

Concentrix is an
- opportunity employer. We are committed to diversity and inclusion in the workplace and do not discriminate based on race, age, gender, religion, ethnicity, or other protected categories.

Eligibility to work: Only applicants authorized to work in Portugal will be considered.

Location:

PRT Lisbon - Av. Mediterraneo, N°1

Language Requirements:

German (Required)

Time Type:

Full-time